Trust me, it will work

[Trixie]

Had a guy come up and buy a gift card. I ring it up, ask for an amount, get a reply, finish transaction. As I hand over the receipt, guy asks if it's activated. Common question. I reply it is. Off he goes into the cold night.

Five minutes later, guy returns "Are you sure it's activated? I didn't see you scan it." You handed over $40, I gave you a receipt. Many of the newer gift cards all we do is scan it, no more swiping it. Maybe I should just swipe everything to humor the customers.

It's no wonder I come home from work with a headache most days.

[Mr Hero]

If he was really worried the card wouldn't work, that's what the receipt is for. Hang on to that! I was once gifted a non-activated card. When I called my parents about it, they were able to take care of the issue no problem because they saved their receipt.

[taxguykarl]

When I give a gift card, I included the receipt for just this problem.

[Monterey Jack]

Not too long ago, a lady was trying to use a gift card that was declined for some reason (wasn't acivated properly? Just a bad card? It happens), and felt bad for her because the card was a gift, and we can't process returns/refunds for gift cards without a receipt. Even if you're giving a card as a gift, include the receipt. Especially since a lot of people will just sit on a gift card for months until they actually use it, and who wants to have a card decline after all that time?

[katzklaw]

yeah. include the receipt. it's not like they don't know how much was just spent on them...