I went to get the battery on my phone replaced today, by appointment. Arriving about 5 minutes early and about 50 minutes before they close at the small, independent electronics repair shop, with only one person (the owner) working. He was dealing with the only other person in the store before he could deal with me. It took over 40 minutes, but through much conspicuous eavesdropping to the very loud conversational teacup ride taking place 8 feet away from me I got to learn many unsurprising things:
The only thing that shocked me was how long the exchange went on, I couldn't think of 40 minutes of material about my whole life, let alone one phone warranty saga. Also I didn't get my battery replaced, by the time the wheel in the customers head stopped spinning it was too close to closing, he apologised but he had an appointment after work he really had to make. He offered me $20 off to return and do it first thing in the morning.
I'm tired and grumpy and am cracking open the bottle of baileys I bought for my camping trip next weekend.
- Nearby store sells phones with a two year limited warranty that does not cover water damage
- An extra dry cappuccino is considered water for the purpose of the water damage exclusion
- So is blood
- Even though the warranty covers accidental damage, and many accidents result in blood
- If the store doesn't honour the warranty this independent store will not fix your phone for free
- Even though they have nothing to do with the original store, or the original warranty
- Nobody cares about good customer service
- Bleach also causes water damage
- Many things that aren't water cause water damage
- Water damage shouldn't exist
- Throwing a phone with water damage doesn't cause the water damage to disappear
- Every store should honour the warranty of every other store; it's just good business
- Especially ones that don't cover cappuccino damage
- Even though they should
- Since nowhere is cappuccino damage listed as an exclusion
The only thing that shocked me was how long the exchange went on, I couldn't think of 40 minutes of material about my whole life, let alone one phone warranty saga. Also I didn't get my battery replaced, by the time the wheel in the customers head stopped spinning it was too close to closing, he apologised but he had an appointment after work he really had to make. He offered me $20 off to return and do it first thing in the morning.
I'm tired and grumpy and am cracking open the bottle of baileys I bought for my camping trip next weekend.
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