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I haven't been around lately...I actually haven't had that many sucky customers for some reason. I guess I should be thankful for that. Today's story isn't even mine, actually. On we go.
So my mom works at the same gas station I do, and she related this story to me, after we got notes in with our checks about how some woman calling to investigate a debit card purchase said she would never shop there again, because the cashiers were so rude.
The lady comes in, raving about this debit card purchase that was at our store that she SWEARS she didn't make, because she never shops there. She demands that my mom reverse the transaction.
Mom: Well, if you could give me your card number--
Woman: YOU'RE F***ING STUPID IF YOU THINK I'M GIVING YOU MY CARD NUMBER!!!
Mom: Well I only need the last four num--
Woman: I WANT THIS TRANSACTION REVERSED! I never shop here, I KNOW I didn't make this purchase!!!
Mom: *writes down number for main office* The best thing you can do is call this number and see if they can help you.
Woman: I WANT THIS CHARGE TAKEN OFF.
Mom: Then you need to call this number and see if they can help you.
Woman: *Takes paper, storms out*
After we got that note, I talked to one of the higher-ranking people, and he tells me he dealt with the woman...apparently she called the number mom gave her and they forwarded her to him. He said she was irate and bitchy with him, and come to find out, the charge wasn't even at our store. It was at another Chevron about four miles away. And she was soooo upset about $5.50.
Mom called the main office to talk to the owner or the lady in the office that basically runs things. We get these notes often, but we don't get enough info to know what particular incident is being referenced, but the "Lady called to investigate a debit card purchase" gave it away. The owner's apparently the one who put the note in there. Mom talked to the lady in the office, she knew nothing about the note, but she said if she had been in Mom's place, she would have said a whole lot more than Mom did. I KNOW I would've said a lot more, as soon as the "You're f***ing stupid if" came out of her mouth.
I don't understand why the employers just send us those notes...I wish they'd call and ASK us, because usually when someone calls and complains about us being rude, it's something like that where the customer has gotten mean or hateful with us. I guess it's that whole "customer is always right" crap.
So my mom works at the same gas station I do, and she related this story to me, after we got notes in with our checks about how some woman calling to investigate a debit card purchase said she would never shop there again, because the cashiers were so rude.
The lady comes in, raving about this debit card purchase that was at our store that she SWEARS she didn't make, because she never shops there. She demands that my mom reverse the transaction.
Mom: Well, if you could give me your card number--
Woman: YOU'RE F***ING STUPID IF YOU THINK I'M GIVING YOU MY CARD NUMBER!!!
Mom: Well I only need the last four num--
Woman: I WANT THIS TRANSACTION REVERSED! I never shop here, I KNOW I didn't make this purchase!!!
Mom: *writes down number for main office* The best thing you can do is call this number and see if they can help you.
Woman: I WANT THIS CHARGE TAKEN OFF.
Mom: Then you need to call this number and see if they can help you.
Woman: *Takes paper, storms out*
After we got that note, I talked to one of the higher-ranking people, and he tells me he dealt with the woman...apparently she called the number mom gave her and they forwarded her to him. He said she was irate and bitchy with him, and come to find out, the charge wasn't even at our store. It was at another Chevron about four miles away. And she was soooo upset about $5.50.
Mom called the main office to talk to the owner or the lady in the office that basically runs things. We get these notes often, but we don't get enough info to know what particular incident is being referenced, but the "Lady called to investigate a debit card purchase" gave it away. The owner's apparently the one who put the note in there. Mom talked to the lady in the office, she knew nothing about the note, but she said if she had been in Mom's place, she would have said a whole lot more than Mom did. I KNOW I would've said a lot more, as soon as the "You're f***ing stupid if" came out of her mouth.
I don't understand why the employers just send us those notes...I wish they'd call and ASK us, because usually when someone calls and complains about us being rude, it's something like that where the customer has gotten mean or hateful with us. I guess it's that whole "customer is always right" crap.
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