And apparently it's because you're an entitled dick who doesn't understand reality.
It says on your discount offer "black out dates may apply"
Guess what, tonight is a black out date.
Yes, the event that spawned the blackout date ended at 9pm.
No, I'm not overriding that restriction because it is now almost midnight.
No, that isn't being unreasonable, because a lot of people from that event are still gambling and I have exactly one room left, one of them will take it.
Yes, I will negotiate a discount.
No, I will not discount you down to the practically giving it away rate on your offer.
No, for that matter, I'm not discounting it more than the $30 off I've already offered, because that is already more of a discount that I should have offered in the first place (technically my limit is $10, but I spoke to a supervisor about doing more).
Here's your reality check, we have one room left, the event organizers have guaranteed us revenue for rooms that don't sell, and there is no way in hell that I am selling that room for less than what they are willing to pay us if it doesn't sell.
I'm sorry that my refusal to sell you a room at a loss is horrible customer service, but we are a business, and we don't survive by giving stuff away (let's be blunt, those offers you get with all the stuff we are "giving" away is just to get you in the doors so you gamble). And that you think I'm rude I can live with. I have 10 comment cards in the back office from guests giving me rave reviews (one of which I may be tempted to shred to make 9 good reviews... I'm not sure the rave review I want is Smiley screwed up and promised me a room that wasn't available, but it's okay because he arranged for me to get a free upgrade), and so far you are the only guest tonight who has had any problem with me. You can make some of the people happy all the time or make all the people happy some of the time, but you can't make all the people happy all the time.
It says on your discount offer "black out dates may apply"
Guess what, tonight is a black out date.
Yes, the event that spawned the blackout date ended at 9pm.
No, I'm not overriding that restriction because it is now almost midnight.
No, that isn't being unreasonable, because a lot of people from that event are still gambling and I have exactly one room left, one of them will take it.
Yes, I will negotiate a discount.
No, I will not discount you down to the practically giving it away rate on your offer.
No, for that matter, I'm not discounting it more than the $30 off I've already offered, because that is already more of a discount that I should have offered in the first place (technically my limit is $10, but I spoke to a supervisor about doing more).
Here's your reality check, we have one room left, the event organizers have guaranteed us revenue for rooms that don't sell, and there is no way in hell that I am selling that room for less than what they are willing to pay us if it doesn't sell.
I'm sorry that my refusal to sell you a room at a loss is horrible customer service, but we are a business, and we don't survive by giving stuff away (let's be blunt, those offers you get with all the stuff we are "giving" away is just to get you in the doors so you gamble). And that you think I'm rude I can live with. I have 10 comment cards in the back office from guests giving me rave reviews (one of which I may be tempted to shred to make 9 good reviews... I'm not sure the rave review I want is Smiley screwed up and promised me a room that wasn't available, but it's okay because he arranged for me to get a free upgrade), and so far you are the only guest tonight who has had any problem with me. You can make some of the people happy all the time or make all the people happy some of the time, but you can't make all the people happy all the time.
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