Customer comes in today and wants a cold brew. We tell him sorry, all we have is iced coffee.
As I understand it (since I STILL suck at the drink-making part, and in fact have done virtually none in the past month or two), the iced coffee is just a coffee drink with ice tossed into it, while the cold brew is actually ... well, brewed cold. Hot water never touches those beans.
Mildly Sucky Customer: "But, but ... it's on your menu!"
Me: "Yes, but we still haven't got any."
We did a couple of rounds of this and then the manager on duty came over to explain that cold brew takes 20 hours to brew (WTF ... ?!? ) and so once we're out, it takes a while before we've got it again. In fact, we are currently brewing a batch, which will be ready ... tomorrow.
Apparently the concept of "We've run out" is something this customer has not managed to grasp.
Good thing he didn't ask for a sandwich or panini; he'd have had to wrap his mind around the concept of "broken oven" as well.
As I understand it (since I STILL suck at the drink-making part, and in fact have done virtually none in the past month or two), the iced coffee is just a coffee drink with ice tossed into it, while the cold brew is actually ... well, brewed cold. Hot water never touches those beans.
Mildly Sucky Customer: "But, but ... it's on your menu!"
Me: "Yes, but we still haven't got any."
We did a couple of rounds of this and then the manager on duty came over to explain that cold brew takes 20 hours to brew (WTF ... ?!? ) and so once we're out, it takes a while before we've got it again. In fact, we are currently brewing a batch, which will be ready ... tomorrow.
Apparently the concept of "We've run out" is something this customer has not managed to grasp.
Good thing he didn't ask for a sandwich or panini; he'd have had to wrap his mind around the concept of "broken oven" as well.
Comment