I olny work one day a week at the hotel nowadays. And, strangely, i find myself missing the wayward, suckassery i used to deal with on a day to day basis. Some days even go by without even the smallest problem or harsh word, or misunderstanding. Then again..
Looks like i made up for lost time today:
"What All Star Game?"
Me: Thank you for calling.. blah blah blah...
Clueless Lady: Yes i need a reservation for Sunday through Thursday.
Me: We have a room for tomorrow night but we're sold out of everything for Monday and Tuesday nights.
CL: Oh! My goodness! Why?
Me: The baseball All Star game is in town those days.
CL: Oh well i'm staying on business, i'm not going to that.
Me: Ok...
CL: ...
Me: ...
CL: Do you need a credit card or my name or something?
Me: Oh, uh... Well we don;t have any rooms for the nights you need.
CL: But i'm not there for the stupid game! This is BUSINESS RELATED.
Me: I'm sorry but we don't have any rooms available for any purpose.
CL: Whatever. This is stupid!
"What's Mine is Obviously Yours."
I brought a Snapple iced tea to work today for lunch because soda, although tasty, is evil and it is killing me... Our desk is tall and my side is just below the customer's writing surface. I put my unopened, ice cold, inviting Snapple up on my side of the desk to check someone in when some middle aged guy with an Oakley shaped sunburn on his face walks up, takes it and says:
Sunburn Guy: "Nice, Snapple, thank you very much!"
Me: Sir, i have some bottled water back here.
SG: No i'm cool with this thanks.
Me: But i brought that from...
SG: Hold on a sec <and he answers his phone and walks off, drinking MY tea>
First Customer: Do you have any more of those?
Me:
"Two beds are better than one."
Walk in sucky customers are way worse than phone sucky customers for obvious reasons. This illustrates it.
Lady: I need a room with two beds for tonight.
Me: We're sold out of doubles tonight, i';m sorry. We have single kings.
Lady: No, i need a double.
Me: Wish i had one. They're all reserved or occupied.
Lady: No. Double bed.
Me: Yeah, sorry, i only have Kings.
Lady: <glares at me, then yells at husband who wandered off toward the pamphlet racks> THEY ONLY HAVE KINGS! NO DOUBLES
Man: Sonovabitch! <and he drops the Branson brochures he picked on the floor>
Man: I TOLD you to make reservations! Dammit! <and they then start some Jon and Kate Plus 8 style argument on the way out the door.>
Looks like i made up for lost time today:
"What All Star Game?"
Me: Thank you for calling.. blah blah blah...
Clueless Lady: Yes i need a reservation for Sunday through Thursday.
Me: We have a room for tomorrow night but we're sold out of everything for Monday and Tuesday nights.
CL: Oh! My goodness! Why?
Me: The baseball All Star game is in town those days.
CL: Oh well i'm staying on business, i'm not going to that.
Me: Ok...
CL: ...
Me: ...
CL: Do you need a credit card or my name or something?
Me: Oh, uh... Well we don;t have any rooms for the nights you need.
CL: But i'm not there for the stupid game! This is BUSINESS RELATED.
Me: I'm sorry but we don't have any rooms available for any purpose.
CL: Whatever. This is stupid!
"What's Mine is Obviously Yours."
I brought a Snapple iced tea to work today for lunch because soda, although tasty, is evil and it is killing me... Our desk is tall and my side is just below the customer's writing surface. I put my unopened, ice cold, inviting Snapple up on my side of the desk to check someone in when some middle aged guy with an Oakley shaped sunburn on his face walks up, takes it and says:
Sunburn Guy: "Nice, Snapple, thank you very much!"
Me: Sir, i have some bottled water back here.
SG: No i'm cool with this thanks.
Me: But i brought that from...
SG: Hold on a sec <and he answers his phone and walks off, drinking MY tea>
First Customer: Do you have any more of those?
Me:
"Two beds are better than one."
Walk in sucky customers are way worse than phone sucky customers for obvious reasons. This illustrates it.
Lady: I need a room with two beds for tonight.
Me: We're sold out of doubles tonight, i';m sorry. We have single kings.
Lady: No, i need a double.
Me: Wish i had one. They're all reserved or occupied.
Lady: No. Double bed.
Me: Yeah, sorry, i only have Kings.
Lady: <glares at me, then yells at husband who wandered off toward the pamphlet racks> THEY ONLY HAVE KINGS! NO DOUBLES
Man: Sonovabitch! <and he drops the Branson brochures he picked on the floor>
Man: I TOLD you to make reservations! Dammit! <and they then start some Jon and Kate Plus 8 style argument on the way out the door.>
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