This call was a bit like pulling teeth. Maybe there was a bad connection. Perhaps the customer was deaf. Regardless of the reason, the result was bewildering for me.
*ringring!*
Me: Opening phone speech, how can I help you?
SC: Can I order some coffee?
Me: Sure thing, and do you know what your customer id is by any chance? (note: customer ids help us look up their info quickly. customers generally know their ids, but if they dont it's no big deal, just a little annoying)
SC: Yes.
Me: .......
SC:.......
Me: And what's that ID?
SC: We're from 02895.
Me: (in my head: hokay. zip code. not what I asked, but we can work with this) And what's your church's name?
SC: First Prebyterian
Me: (Eureka!) Ok, so that's such and such address?
SC: Yes.
*proceeds to place order*
Me: Ok great, and would you like us to send you the invoice with your order?
SC: My name is Sam.
Me: Oookay. Is it ok if we put your invoice in the box?
SC: Ye-es, our treasurer will get it and we'll send you the check after the 14 days like the agreement said, and did I order the green tea?
Me: Yep, you did!
SC: Maybe I should get the green magic tea...what's the difference?
Me: (I honestly don't know the difference. I make up a different answer everytime- this time, some bs about one being a traditional style green tea, the other is Sri Lankan, etc)
SC: Oooooooohhhhh.......
Me:...
SC:....
Me:...so would you rather get the green tea or green magic tea?
SC: They're used to the green, we'll stick with that.
Me: Ok great, well you're all set then, thanks for your call *click*
this person needed to cut back on her daily intake of stupid if you ask me.
*ringring!*
Me: Opening phone speech, how can I help you?
SC: Can I order some coffee?
Me: Sure thing, and do you know what your customer id is by any chance? (note: customer ids help us look up their info quickly. customers generally know their ids, but if they dont it's no big deal, just a little annoying)
SC: Yes.
Me: .......
SC:.......
Me: And what's that ID?
SC: We're from 02895.
Me: (in my head: hokay. zip code. not what I asked, but we can work with this) And what's your church's name?
SC: First Prebyterian
Me: (Eureka!) Ok, so that's such and such address?
SC: Yes.
*proceeds to place order*
Me: Ok great, and would you like us to send you the invoice with your order?
SC: My name is Sam.
Me: Oookay. Is it ok if we put your invoice in the box?
SC: Ye-es, our treasurer will get it and we'll send you the check after the 14 days like the agreement said, and did I order the green tea?
Me: Yep, you did!
SC: Maybe I should get the green magic tea...what's the difference?
Me: (I honestly don't know the difference. I make up a different answer everytime- this time, some bs about one being a traditional style green tea, the other is Sri Lankan, etc)
SC: Oooooooohhhhh.......
Me:...
SC:....
Me:...so would you rather get the green tea or green magic tea?
SC: They're used to the green, we'll stick with that.
Me: Ok great, well you're all set then, thanks for your call *click*
this person needed to cut back on her daily intake of stupid if you ask me.
Comment