This wasn't sucky so much as "brain bleach worthy."
SLD: Me, duh.
IW: Insistant woman.
IW: One of the drives in my computer will not open anymore.
SLD: I'm sorry you're having this issue, what drive is it?
IW: It's the one that says "expansion bay."
*Now for those that don't know, computers that only have one drive will fill the 2nd bay with a blank panel and call it an "expansion bay."*
SLD: I'm sorry ma'am, but that isn't supposed to open. Your computer only came with 1 drive, the "expansion bay" is just a with a place holder with a blank panel in front so you can add a 2nd drive later on. Perhaps you added a 2nd drive after you purchased the computer?
IW: No, I did not add anything! This "expansion bay" has open before!
SLD: Ok ma'am, when you open the front bezel door, do you see any sign of a drive or do you see just an empty, blank panel?
IW: Just a blank panel.
SLD: That's what I was telling you earlier, again, that is just a place holder with a blank panel in front, it does not open whatsoever, it is merely there so you can add a drive later on.
IW: But I know this "expansion bay" opens because my son said he opened the bezel and stuck a CD in it!
SLD: (Gets an inkling of what happened). I believe that your son may have opened the bezel and stuck a CD in the small opening between the panel and the case. But I can you for sure that the expansion bay does NOT open, if you're telling me you only have the one drive.
IW: OK, so what can you do to solve my issue?
SLD: If your son stuck a CD in the small opening, you will need to bring it to the store.
IW: Why can't you send a tech out under my service plan?
SLD: We cannot send techs to retrieve foreign objects that have gotten inside the case. Only the store can do that.
IW: Well OK then. Have a good day.
Believe it or not, this isn't the first time I got people that wanted to argue with me that said the "expansion bay" opened when they didn't put in a 2nd drive.
SLD: Me, duh.
IW: Insistant woman.
IW: One of the drives in my computer will not open anymore.
SLD: I'm sorry you're having this issue, what drive is it?
IW: It's the one that says "expansion bay."
*Now for those that don't know, computers that only have one drive will fill the 2nd bay with a blank panel and call it an "expansion bay."*
SLD: I'm sorry ma'am, but that isn't supposed to open. Your computer only came with 1 drive, the "expansion bay" is just a with a place holder with a blank panel in front so you can add a 2nd drive later on. Perhaps you added a 2nd drive after you purchased the computer?
IW: No, I did not add anything! This "expansion bay" has open before!
SLD: Ok ma'am, when you open the front bezel door, do you see any sign of a drive or do you see just an empty, blank panel?
IW: Just a blank panel.
SLD: That's what I was telling you earlier, again, that is just a place holder with a blank panel in front, it does not open whatsoever, it is merely there so you can add a drive later on.
IW: But I know this "expansion bay" opens because my son said he opened the bezel and stuck a CD in it!
SLD: (Gets an inkling of what happened). I believe that your son may have opened the bezel and stuck a CD in the small opening between the panel and the case. But I can you for sure that the expansion bay does NOT open, if you're telling me you only have the one drive.
IW: OK, so what can you do to solve my issue?
SLD: If your son stuck a CD in the small opening, you will need to bring it to the store.
IW: Why can't you send a tech out under my service plan?
SLD: We cannot send techs to retrieve foreign objects that have gotten inside the case. Only the store can do that.
IW: Well OK then. Have a good day.
Believe it or not, this isn't the first time I got people that wanted to argue with me that said the "expansion bay" opened when they didn't put in a 2nd drive.
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