I have been reading the posts on this site and having a few good laughs. It appears Karma doesn't like me laughing, I had more SC's today than in the last 6 months. Please bear with me while I rant.
5 last choices
3 Phone calls and two instore, all basically the same:
SC: Do you have [obscure book, only ever heard of by the author and this particular SC apparently]
ME: [After checking all databases] I'm sorry we don't have that in stock.
SC: I've already been to [competeitor A and competitor B] and they don't have it either.
ME: It does appear to be quite hard to find.
SC: [Really pissy] Why don't any of you people have the book I want. [storms off / hangs up]
I'm sorry but if you check two larger stores first and then me, why take it all out on me!
Photo Copy Woman
PCW: Photocopy this for me.
SA(Sales Assistant): I'm sorry, we don't do photocopying. [We sell books]
PCW: I didn't ask, I told you to copy this!
SA: There is a copy centre just up the road.
PCW: I know. It's too cold to go out there. You do it.
SA: Uh, No!
PCW: Stop wasting my time and just copy this!
SA: [Walks away leaving PCW ranting to no one]
As ASM I fully backed my SA in this, some people just don't get the message.
Really Should Have A Licence to Have Kids
Mother is looking at some New Age books, kid is playing with one of spinners. This spinner is over 6 feet high. The kid thinks it's a great idea to make it spin faster and faster untill the books fall off. Mum looks and laughs.
15 Minutes later they approach the counter. Both Mum and kid put books down. As usual I scan them.
M: Why are you scanning those?
ME: I'm sorry? [You put them here!!]
M: I don't want those. [Pointing to kids books]
ME: OK [Puting the Kids books to one side]
Kid: I want my books!
M: This man won't let you have them.
Kid cries.
What a Bi**h! She won't buy books for her kid, and blames me.
I Know What I Want (Yeah Right)
CS brings 8 books by same author to counter. I'm thinking 'Cool sale'
CS: What order do these go in?
ME: Just one moment [Checking publishing dates, and sorting the books] here you go.
CS: So this is the latest.
ME: Yup
CS: Well thats the one I want. You can take care of the rest, can't you.
Come on. Just tell me the author I'll tell you the latest book. Or ask one of the staff around the shop, we can all help. Don't empty half a shelf and dump them on me.
Slightly Lost
SL: Can you help me?
ME: Sure, what are looking for?
SL: My husband, have you seen him?
Of course. I know all my customers, where they are and who they are related too. Look for him yourself lady.
3 of a kind
Only 3 of these today.
SC: Do you have [some book]
ME: Just let me check on the computer.
SC: Why don't you know. You should know all your stock. Just tell me where the book is.
Sure I have 23500 different titles in stock right now, and another 40000 in the computer. Silly me, I should know all of them off the top of my head.
Sorry for the rant, but today really sucked.
This is not the complete list of todays SC's either, but its begining to get a bit long.
5 last choices
3 Phone calls and two instore, all basically the same:
SC: Do you have [obscure book, only ever heard of by the author and this particular SC apparently]
ME: [After checking all databases] I'm sorry we don't have that in stock.
SC: I've already been to [competeitor A and competitor B] and they don't have it either.
ME: It does appear to be quite hard to find.
SC: [Really pissy] Why don't any of you people have the book I want. [storms off / hangs up]
I'm sorry but if you check two larger stores first and then me, why take it all out on me!
Photo Copy Woman
PCW: Photocopy this for me.
SA(Sales Assistant): I'm sorry, we don't do photocopying. [We sell books]
PCW: I didn't ask, I told you to copy this!
SA: There is a copy centre just up the road.
PCW: I know. It's too cold to go out there. You do it.
SA: Uh, No!
PCW: Stop wasting my time and just copy this!
SA: [Walks away leaving PCW ranting to no one]
As ASM I fully backed my SA in this, some people just don't get the message.
Really Should Have A Licence to Have Kids
Mother is looking at some New Age books, kid is playing with one of spinners. This spinner is over 6 feet high. The kid thinks it's a great idea to make it spin faster and faster untill the books fall off. Mum looks and laughs.
15 Minutes later they approach the counter. Both Mum and kid put books down. As usual I scan them.
M: Why are you scanning those?
ME: I'm sorry? [You put them here!!]
M: I don't want those. [Pointing to kids books]
ME: OK [Puting the Kids books to one side]
Kid: I want my books!
M: This man won't let you have them.
Kid cries.
What a Bi**h! She won't buy books for her kid, and blames me.
I Know What I Want (Yeah Right)
CS brings 8 books by same author to counter. I'm thinking 'Cool sale'
CS: What order do these go in?
ME: Just one moment [Checking publishing dates, and sorting the books] here you go.
CS: So this is the latest.
ME: Yup
CS: Well thats the one I want. You can take care of the rest, can't you.
Come on. Just tell me the author I'll tell you the latest book. Or ask one of the staff around the shop, we can all help. Don't empty half a shelf and dump them on me.
Slightly Lost
SL: Can you help me?
ME: Sure, what are looking for?
SL: My husband, have you seen him?
Of course. I know all my customers, where they are and who they are related too. Look for him yourself lady.
3 of a kind
Only 3 of these today.
SC: Do you have [some book]
ME: Just let me check on the computer.
SC: Why don't you know. You should know all your stock. Just tell me where the book is.
Sure I have 23500 different titles in stock right now, and another 40000 in the computer. Silly me, I should know all of them off the top of my head.
Sorry for the rant, but today really sucked.
This is not the complete list of todays SC's either, but its begining to get a bit long.
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