Our pharmacy closes at 6pm on the weekends. This isn't something new--it's been like that forever. Of course, just to be sure, we remind everyone who is not waiting on a prescription that we do close early on Saturdays and Sundays.
So, around 7pm, this guy walks up to me:
Idiot: Your pharmacy is closed.
Me: [Really?] Oh, yes, they close at 6 on the weekends.
Idiot: Well, my wife's prescription is back there. Can anyone go back there and get it for me?
Me: [Sure, let me go unlock it for you, violate major company policy and the law] No, I'm sorry, without a pharmacist here we cannot go back there.
Idiot: But my wife needs this medicine really badly.
Now, most people who have missed the closing time usually just ask when we'll be open on Sunday and leave. For people who really do need to get their medicine, what I will do is offer to call our store across town that is open 24 hours, make sure the medicine is in stock, and have them fill it for the customer since all our patient records are linked chainwide. Some people take me up on the offer and are grateful.
Others, like this jackass, who after going through this whole dramatic show of telling my how "important" it is that they get their medicine and how much of an "emergency" this is, will end up saying, "Oh, well I'm not going to drive all the way over there" because that would actually mean they would have to demonstrate some sort of initiative to help themselves.
So, he pretty much tells me he doesn't feel like going over there. His solution? "Well, we'll just have to switch pharmacies," he says with that "I'm never coming here again" tone of voice.
Ok, let me get this straight. You can't tell time, show up an hour late even though you were told we closed at 6 (or better yet, he probably had the script filled three days ago and never bothered to pick it up), and when presented with a reasonable solution to your problem, decide to get all high and mighty about taking your business elsewhere for the "inconvenience" you've suffered. What makes this even better is the fact we have the most extended pharmacy hours of any store. So exactly how does he come out ahead?
So, around 7pm, this guy walks up to me:
Idiot: Your pharmacy is closed.
Me: [Really?] Oh, yes, they close at 6 on the weekends.
Idiot: Well, my wife's prescription is back there. Can anyone go back there and get it for me?
Me: [Sure, let me go unlock it for you, violate major company policy and the law] No, I'm sorry, without a pharmacist here we cannot go back there.
Idiot: But my wife needs this medicine really badly.
Now, most people who have missed the closing time usually just ask when we'll be open on Sunday and leave. For people who really do need to get their medicine, what I will do is offer to call our store across town that is open 24 hours, make sure the medicine is in stock, and have them fill it for the customer since all our patient records are linked chainwide. Some people take me up on the offer and are grateful.
Others, like this jackass, who after going through this whole dramatic show of telling my how "important" it is that they get their medicine and how much of an "emergency" this is, will end up saying, "Oh, well I'm not going to drive all the way over there" because that would actually mean they would have to demonstrate some sort of initiative to help themselves.
So, he pretty much tells me he doesn't feel like going over there. His solution? "Well, we'll just have to switch pharmacies," he says with that "I'm never coming here again" tone of voice.
Ok, let me get this straight. You can't tell time, show up an hour late even though you were told we closed at 6 (or better yet, he probably had the script filled three days ago and never bothered to pick it up), and when presented with a reasonable solution to your problem, decide to get all high and mighty about taking your business elsewhere for the "inconvenience" you've suffered. What makes this even better is the fact we have the most extended pharmacy hours of any store. So exactly how does he come out ahead?
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