The hubbie and I are in the process of buying our first home YAY! And so we had to clear out all of our past debts. I had one at a credit union for 299 (as said on the paperwork) it was from an accident that occured SEVEN years ago that should have been gone by now since I had full coverage and gap but that's a different bitch story....
Anyway, I tried to contact the company over the phone but when I talked to Stacy (named changed) the person in charge of helping me with my problem I found out she can't do a debit over the phone (at a bank!) because her CEO was on vacation.... Seriously?
Stacy also screens ALL her or his (?) phone calls. That was obnoxious.
The funny thing is, I could not tell if it was a man or woman on the phone. It was a DEEP voice that sounded like the gym teacher Mrs. Man off of Scary Movie. That's what I was expecting. Not to be rude or anything but I had a voice visual.
So, the hubs and I decided to go down there. It's like a fourty five min drive. We get there and Stacy is on break or something and we are told to wait. Oh my god. It was the scene from Without a Paddle. It was a serious hick town.
Finally Stacy comes out, and to my surprise she's AN OLD LADY.
Okay, enough BS here comes the suck.
So she takes us into her office and (we brought cash!) and drops the bomb that they charged us interest and we now owe 366.25. Luckily we had that much on us since the hubs just got his two weeks worth of tips.
She had some other lady looking up our info and stuff. Finally, it's paid. Stacy could NOT figure out what our change was going to be... Really!? .75 cents is a hard concept?? You should NOT be working in a bank!
Anyway, I called my mortgage person from there to make sure we got all the sufficent paper work that we needed. Nope, we needed a letter stating that the debt is gone and has been paid in FULL.
Stacy did NOT like that and flat out refused.
So, I asked if she'd like to speak to my mortgage person. I handed the old hag my cell phone and she was SOOO rude to my MP. I love my MP she is awesome as hell.
Anyway, finally MP said something to Stacy that made her start bitching.
Stacy: I guess I could. Hmmph. Are you serious!? (sighed a bunch of times and then hung up on her!!)
I was shocked. She was so unprofessional and condesending.
Stacy: I can't believe we have to do that!
I was getting fed up: Me: Oh, we're so sorry!!! (I said with a bitch attitude. Hubs had to shush me)
The other lady and said no it's okay...
Then stacy proceeded to bitch about my co signer saying what a rude bastard he was. He's my dad and has had brain surgery. So screw you lady! He wasn't present but she dealt with him 7 yrs back and he hung up on her cuz she was being a bitch.
Stacy and the nicer lady could NOT figure out how to print a receipt of any kind. And Stacy acted like us even being there was a HUGE inconvience to her. Shouldn't she be glad we're finally paying this shit?
Anyway, finally we get the shit done. Stacy still grumbling that she had to actually work and type a freaking letter!
It turns out MP said; well, if you'd like I can have the companies contact you. Though I'm not sure if you'd like the 30 something odd calls but that can be arranged OR you can give me the letter.
I love MP. That and Stacy told us it was going to be MONTHS before the payment would be shown as cleared. I almost died right there. We didn't have months, we had days. But MP assured us she'd have it done in days.
But in the end we left and I felt my brain cells cry on the way out. Her attitude towards us was rude and she acted like we were idiots the whole time. I am sooo glad I don't bank there!
Anyway, I tried to contact the company over the phone but when I talked to Stacy (named changed) the person in charge of helping me with my problem I found out she can't do a debit over the phone (at a bank!) because her CEO was on vacation.... Seriously?
Stacy also screens ALL her or his (?) phone calls. That was obnoxious.
The funny thing is, I could not tell if it was a man or woman on the phone. It was a DEEP voice that sounded like the gym teacher Mrs. Man off of Scary Movie. That's what I was expecting. Not to be rude or anything but I had a voice visual.
So, the hubs and I decided to go down there. It's like a fourty five min drive. We get there and Stacy is on break or something and we are told to wait. Oh my god. It was the scene from Without a Paddle. It was a serious hick town.
Finally Stacy comes out, and to my surprise she's AN OLD LADY.
Okay, enough BS here comes the suck.
So she takes us into her office and (we brought cash!) and drops the bomb that they charged us interest and we now owe 366.25. Luckily we had that much on us since the hubs just got his two weeks worth of tips.
She had some other lady looking up our info and stuff. Finally, it's paid. Stacy could NOT figure out what our change was going to be... Really!? .75 cents is a hard concept?? You should NOT be working in a bank!
Anyway, I called my mortgage person from there to make sure we got all the sufficent paper work that we needed. Nope, we needed a letter stating that the debt is gone and has been paid in FULL.
Stacy did NOT like that and flat out refused.
So, I asked if she'd like to speak to my mortgage person. I handed the old hag my cell phone and she was SOOO rude to my MP. I love my MP she is awesome as hell.
Anyway, finally MP said something to Stacy that made her start bitching.
Stacy: I guess I could. Hmmph. Are you serious!? (sighed a bunch of times and then hung up on her!!)
I was shocked. She was so unprofessional and condesending.
Stacy: I can't believe we have to do that!
I was getting fed up: Me: Oh, we're so sorry!!! (I said with a bitch attitude. Hubs had to shush me)
The other lady and said no it's okay...
Then stacy proceeded to bitch about my co signer saying what a rude bastard he was. He's my dad and has had brain surgery. So screw you lady! He wasn't present but she dealt with him 7 yrs back and he hung up on her cuz she was being a bitch.
Stacy and the nicer lady could NOT figure out how to print a receipt of any kind. And Stacy acted like us even being there was a HUGE inconvience to her. Shouldn't she be glad we're finally paying this shit?
Anyway, finally we get the shit done. Stacy still grumbling that she had to actually work and type a freaking letter!
It turns out MP said; well, if you'd like I can have the companies contact you. Though I'm not sure if you'd like the 30 something odd calls but that can be arranged OR you can give me the letter.
I love MP. That and Stacy told us it was going to be MONTHS before the payment would be shown as cleared. I almost died right there. We didn't have months, we had days. But MP assured us she'd have it done in days.
But in the end we left and I felt my brain cells cry on the way out. Her attitude towards us was rude and she acted like we were idiots the whole time. I am sooo glad I don't bank there!
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