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Surprisingly polite about it
Old 03-22-2019, 12:57 AM
taxguykarl's Avatar
taxguykarl taxguykarl is offline
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Join Date: Aug 2008
Location: Chicagoland (South suburbs)
Posts: 3,859
Default Surprisingly polite about it

We have a new credit/debit card processing setup and it was quite buggy. A (the regional manager) literally told me to click past error messages. [/End Background].

J a regular customer came in to do her return. She paid with a debit card. Something went awry and I had to have A talk me through my first transaction on that system. This was Tuesday evening.

J called Sunday afternoon and I took the call. Her account was debited twice. It is unclear if the error was by this setup or her bank. I told her that I would bring this to the management's attention.

To A's pleasant surprise, J was amazing calm and polite about this matter. A managed to get the second erroneous charge reversed.
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Old 04-11-2019, 09:08 PM
Pixelated Pixelated is offline
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Location: Bookholm
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Makes you wonder if J had ever worked retail, LOL. Or in ANY capacity in which she had to deal with cranky, unreasonable members of the public ...
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
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