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We're on a stair carry. Up a small, two stage staircase so we've got to make a difficult turn at the landing. Just a pain in the ass. But such is life, if you don't like it, get a new job.
Most of the stuff is up and we're working on the install. They were an UNBELIEVABLE pain in the ass throughout this ordeal, getting in the way, nitpicking every little detail, but that's another post. The last item we have is a large, heavy, and very expensive couch. I hear a little jibber-jabbering going on, and I figure out that they may not even want this couch. The polite thing to do would have been to come to me with this, but instead I had to figure it out from their whispers behind my back. But since I've heard this, I want to make sure they want it before we start the ordeal of bringing it up the stairs. Well they hmmm and haaah, and can't quite decide, so I give them some time to work on that life changing decision while we finish off some details.
Finally we're at the end, and they still haven't come to a decision. Well, that's not true, they've decided that they have to see it in the office to make a decision. I should have told them no, make a final decision, but I just wanted to get it over with, so up it goes. This was an incredible pain in the ass because on top of the weight, we've got to be super careful not to damage anything. Dripping with sweat and on the point of exhaustion, we get it into the office. We haven't even set it down when I hear "Oh, it's a cream colour, we wanted white... we don't want it". Not even trying to hide my anger, I ask "You couldn't see that downstairs". Well, they just thought that in the different light it would look different. Now I understand this, different light does have an affect on how things look, but it's not going to completely alter a hue; cream will never turn into white regardless of the lighting. The fact that they were completely unapologetic and their attitude was a slave mentality of "what?!? this is your job, why do you have a problem?!" made things all the worse.
So I let them know that I've got to call in to get authorization to return it. Well they are authorizing the return, I don't need to call it in. Yeah, thanks, I think I know my company's protocols a little better than you do, besides, I have to find out if there is an additional charge to double handle this product. Well there's no additional charge, they're paying to have everything moved. Yeah, again, thanks, I think I know my company's protocols better than you do; besides, we need a break. But they want to go home. Getting right into their face: "You see us dripping with sweat, you see us breathing hard; we need to catch our breath if we're going to lug this thing back down the stairs; we will be right back".
So since these people who have wasted so much of my day with stupid questions and stupid complaints are now suddenly in a hurry, I milk this break for all it's worth. Oh geez, look at that, my phone is locked up, better reboot it. Oh, such a shame, voice mail, guess I have to wait for a return call. Oh silly me, I was calling the office number rather than the cell number, that explains why I got the voice mail; okay, let's look up this cell number. I drag this out for over 20 minutes before getting the okay that I already knew was approved. We lug it down and off we go.
If these people had a little bit more respect and empathy, it wouldn't have bothered me so much. But their whole attitude of "we're paying for this so shut up and do whatever we say" just made the whole ordeal so much more worse.
Most of the stuff is up and we're working on the install. They were an UNBELIEVABLE pain in the ass throughout this ordeal, getting in the way, nitpicking every little detail, but that's another post. The last item we have is a large, heavy, and very expensive couch. I hear a little jibber-jabbering going on, and I figure out that they may not even want this couch. The polite thing to do would have been to come to me with this, but instead I had to figure it out from their whispers behind my back. But since I've heard this, I want to make sure they want it before we start the ordeal of bringing it up the stairs. Well they hmmm and haaah, and can't quite decide, so I give them some time to work on that life changing decision while we finish off some details.
Finally we're at the end, and they still haven't come to a decision. Well, that's not true, they've decided that they have to see it in the office to make a decision. I should have told them no, make a final decision, but I just wanted to get it over with, so up it goes. This was an incredible pain in the ass because on top of the weight, we've got to be super careful not to damage anything. Dripping with sweat and on the point of exhaustion, we get it into the office. We haven't even set it down when I hear "Oh, it's a cream colour, we wanted white... we don't want it". Not even trying to hide my anger, I ask "You couldn't see that downstairs". Well, they just thought that in the different light it would look different. Now I understand this, different light does have an affect on how things look, but it's not going to completely alter a hue; cream will never turn into white regardless of the lighting. The fact that they were completely unapologetic and their attitude was a slave mentality of "what?!? this is your job, why do you have a problem?!" made things all the worse.
So I let them know that I've got to call in to get authorization to return it. Well they are authorizing the return, I don't need to call it in. Yeah, thanks, I think I know my company's protocols a little better than you do, besides, I have to find out if there is an additional charge to double handle this product. Well there's no additional charge, they're paying to have everything moved. Yeah, again, thanks, I think I know my company's protocols better than you do; besides, we need a break. But they want to go home. Getting right into their face: "You see us dripping with sweat, you see us breathing hard; we need to catch our breath if we're going to lug this thing back down the stairs; we will be right back".
So since these people who have wasted so much of my day with stupid questions and stupid complaints are now suddenly in a hurry, I milk this break for all it's worth. Oh geez, look at that, my phone is locked up, better reboot it. Oh, such a shame, voice mail, guess I have to wait for a return call. Oh silly me, I was calling the office number rather than the cell number, that explains why I got the voice mail; okay, let's look up this cell number. I drag this out for over 20 minutes before getting the okay that I already knew was approved. We lug it down and off we go.
If these people had a little bit more respect and empathy, it wouldn't have bothered me so much. But their whole attitude of "we're paying for this so shut up and do whatever we say" just made the whole ordeal so much more worse.
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