It just seems to me that more and more customers are acting like the credit/debit machines are BRAND NEW. I mean I understand that every place has a different method for running it but it's the same principle, swipe your card, follow along on the screen and you're done.
But lately more and more customers swipe their cards and then stand there and stare at the machine blankly.
At my new job, the machine is really nice. When you swipe (or insert if you have a chip), the screen immediately gives you 4 options on what kind of card you have (credit, atm/debit, gift card, ebt) sounds simple right? Nope! Customers stand there blankly and then look at me and ask what to do next. And when you tell them to follow along on the screen they still act lost. I mean how hard is it really to push a couple buttons and be done?
Any other places having this problem?
But lately more and more customers swipe their cards and then stand there and stare at the machine blankly.
At my new job, the machine is really nice. When you swipe (or insert if you have a chip), the screen immediately gives you 4 options on what kind of card you have (credit, atm/debit, gift card, ebt) sounds simple right? Nope! Customers stand there blankly and then look at me and ask what to do next. And when you tell them to follow along on the screen they still act lost. I mean how hard is it really to push a couple buttons and be done?
Any other places having this problem?
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