I'm delivering some chairs to a customer. They immediately point out that the colour of the fabric is wrong, they were expecting grey and these ones have more of a beige tint to them. I've been in this game long enough to know to keep my mouth shut, so I just smile and let them know that I'll write it up, and the dealer will contact them and sort it out. The customer is really nice and cool about it, but she keeps a friendly conversation going on about the topic. My co-workers confirm that they do look a little beige. She even shows me a photo of the chairs she was expecting and it's clearly a picture of dark grey fabric. With that I have no choice but to admit that it definately doesn't match. But things are cool here, like I said she was very nice and satisfied that the dealer will make it right.
So the next day I get an email from the dealer regarding this interaction with the client. He's trying to tell her that the colour is correct, and we have put him in a bad spot because we told her that they look beige. He goes on to admit that it's an unique colour that does have a beige tint to it, but that we shouldn't tell a customer that it is one colour or another, we should leave it to him.
So anytime a customer asks for an opinion of a colour, we have to tell them "I cannot confirm nor deny that it is the colour you have asked, these details must be confirmed by the company representative with whom your order was placed". Yeah, that sounds like something that reputable dealers, people with nothing to hide will say. That won't make us look like complete idiots at all.
I didn't even bother replying to this dumbass, I let my office handle him.
So the next day I get an email from the dealer regarding this interaction with the client. He's trying to tell her that the colour is correct, and we have put him in a bad spot because we told her that they look beige. He goes on to admit that it's an unique colour that does have a beige tint to it, but that we shouldn't tell a customer that it is one colour or another, we should leave it to him.
So anytime a customer asks for an opinion of a colour, we have to tell them "I cannot confirm nor deny that it is the colour you have asked, these details must be confirmed by the company representative with whom your order was placed". Yeah, that sounds like something that reputable dealers, people with nothing to hide will say. That won't make us look like complete idiots at all.
I didn't even bother replying to this dumbass, I let my office handle him.
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