On my last flight to somewhere glamorous and exotic in the Far East... I was working in Premium Economy class. A lot of airlines seem to have this cabin now, it's half way between economy and business but with emphasis on the economy part. many passengers travelling this class are very entitled as they feel they are "better" than economy cabin passengers.
People arguing over seats is common. Particularly on packed flights.
SC: Excuse me *looking red faced and flustered*
Me: Yes madam, can I help you?
SC: I'm not sat next to my husband! He's sat two whole rows behind me! Move my seat!
Me: I'm sorry to hear that, we are completely full though so I can try but I can't promise anything
SC: The woman at check in told me you would fix it! (LIES!)
Me: Ok, well if you could take your seat for now please and then I can see if we can do anything *conscious that our take off slot time is approaching and everyone needs to be sitting down, pronto!*
SC: You need to fix this NOW!
Meanwhile, her husband is sitting quietly, probably looking foreword to silence for 12 hours...
Me: Ok, I'm sorry, but can you please sit down as we need to get everyone buckled in so we can take-off.
SC: NO, you need to make people move for me!
Me: I'm sorry but I can't demand that people move, you are welcome to ask them yourself once we are airborne.
SC: *loudly* will anyone PLEASE swap seats so I can sit with my husband because this HOSTESS is unhelpful and is refusing to assist me!
Silence. Everyone avoids eye contact. Meanwhile we start to push-back from the gate.
Me: Right, you are going to have to sit down as the plane is moving, please fasten your seatbelt.
SC: You are RUDE! I'm going to complain about your attitude!
I just walk away at the point, I cannot be bothered to deal with this idiot. I later tell the in-flight manager, once we are up in the air, and said SC actually pulls at her skirt and demands to be moved to business class!
SC: Your colleague has been seriously unhelpful, I'm separated from my husband, it's not fair, I've paid good money for these tickets!
IFM: Please, there is no need to touch me. There are no spare seats on this flight and even if there were I would not be authorised to move you to business class on this basis alone.
SC: I'm going to write to your CEO and tell him just how unhelpful both of you have been.
IFM: *just looks at her.* Very well madam, I will also be submitting my own report of course. Enjoy your flight.
Then said SC puts on her eye mask and proceeds to ignore husband and sleeps for the entire flight!
I love my job, I really do.
People arguing over seats is common. Particularly on packed flights.
SC: Excuse me *looking red faced and flustered*
Me: Yes madam, can I help you?
SC: I'm not sat next to my husband! He's sat two whole rows behind me! Move my seat!
Me: I'm sorry to hear that, we are completely full though so I can try but I can't promise anything
SC: The woman at check in told me you would fix it! (LIES!)
Me: Ok, well if you could take your seat for now please and then I can see if we can do anything *conscious that our take off slot time is approaching and everyone needs to be sitting down, pronto!*
SC: You need to fix this NOW!
Meanwhile, her husband is sitting quietly, probably looking foreword to silence for 12 hours...
Me: Ok, I'm sorry, but can you please sit down as we need to get everyone buckled in so we can take-off.
SC: NO, you need to make people move for me!
Me: I'm sorry but I can't demand that people move, you are welcome to ask them yourself once we are airborne.
SC: *loudly* will anyone PLEASE swap seats so I can sit with my husband because this HOSTESS is unhelpful and is refusing to assist me!
Silence. Everyone avoids eye contact. Meanwhile we start to push-back from the gate.
Me: Right, you are going to have to sit down as the plane is moving, please fasten your seatbelt.
SC: You are RUDE! I'm going to complain about your attitude!
I just walk away at the point, I cannot be bothered to deal with this idiot. I later tell the in-flight manager, once we are up in the air, and said SC actually pulls at her skirt and demands to be moved to business class!
SC: Your colleague has been seriously unhelpful, I'm separated from my husband, it's not fair, I've paid good money for these tickets!
IFM: Please, there is no need to touch me. There are no spare seats on this flight and even if there were I would not be authorised to move you to business class on this basis alone.
SC: I'm going to write to your CEO and tell him just how unhelpful both of you have been.
IFM: *just looks at her.* Very well madam, I will also be submitting my own report of course. Enjoy your flight.
Then said SC puts on her eye mask and proceeds to ignore husband and sleeps for the entire flight!
I love my job, I really do.
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