I had a super sucky customer tonight! A lady walks in and flings two kids meal bags on the counter. I walk up to see what she needs..the following occured:
Me: May I help you?
SC: I just went thru your drive and the girl told me that there were toys in the kids meals and there aren't any.
Me: We have never put toys in the meals, they get cookies.
SC: She told me there were toys!
Me: Well either she misunderstood you or you misunderstood her, but since we don't put toys in the meals I can't see why she would tell you we did.
SC: I want my money back
Me: Okay (goes to register and gets money while putting kids meals behind me)
SC: Well do I get any compensation for my inconvience?
Me: No
SC: Well you should still give me the food so I don't have to go somewhere else.
Me: It is either the refund or the food but not both!
SC: That sucks, this is just an inconvience..I should be compensated!
Me: Here's your money..thank you!
SC: This really SUCKS!! (as she is leaving)
Come on...how are you inconvienced because there is not any toys!! Hell the Dollar store is up the street, buy some there!! She had to be off her rocker if she thought I was going to give her a refund and free food just because there weren't toys in the meal!! I have worked there for 12 yrs and we have never had toys!! Made me laugh!!
Me: May I help you?
SC: I just went thru your drive and the girl told me that there were toys in the kids meals and there aren't any.
Me: We have never put toys in the meals, they get cookies.
SC: She told me there were toys!
Me: Well either she misunderstood you or you misunderstood her, but since we don't put toys in the meals I can't see why she would tell you we did.
SC: I want my money back
Me: Okay (goes to register and gets money while putting kids meals behind me)
SC: Well do I get any compensation for my inconvience?
Me: No
SC: Well you should still give me the food so I don't have to go somewhere else.
Me: It is either the refund or the food but not both!
SC: That sucks, this is just an inconvience..I should be compensated!
Me: Here's your money..thank you!
SC: This really SUCKS!! (as she is leaving)
Come on...how are you inconvienced because there is not any toys!! Hell the Dollar store is up the street, buy some there!! She had to be off her rocker if she thought I was going to give her a refund and free food just because there weren't toys in the meal!! I have worked there for 12 yrs and we have never had toys!! Made me laugh!!
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