Last week, an SC approached me in Menswear with a comforter set that was on clearance. She wanted to get the matching pillow set (or something along those lines), but couldn't find it.
Me: Well, since this item is clearance, the matching item was probably also clearanced out is sold out. Did you see any of the matching pillow set on the clearance endcap with this?
SC: I found this in the Toy dept, apparently someone dropped it down. Could you show me where more would be, the matching set might be there.
Seems fair enough, especially since Domestics was right beside my department...it wouldn't have been a long walk. As I walk into the department, I see the other employee who was working in Domestics that night. He knew the products in his dept. more than I did, so I figure it'd save time to ask him first before checking for the customer. CW=Coworker.
Me: CW, I have this customer here who is looking for the matching pillow set to this comforter, have you seen it on any of your clearance endcaps?
CW: (eyeing SC, sighing) We don't have it. I was already asked by her (the SC) a few minutes ago if we had it, and checked all of the clearance endcaps over here and couldn't find any. (he looks at the SC) We are still sold out, ma'am.
SC: (embarassed) Well --- I just, uh, figured somebody would give me a different answer.
CW: (politely, but sternly) I understand ma'am, but if we don't have it in stock, we don't have it!
SC: Well thanks anyway.
I always like it when an SC is put in his or her place by calling out their stupidity. I was surprised she didn't complain for my co-worker's attitude!
Me: Well, since this item is clearance, the matching item was probably also clearanced out is sold out. Did you see any of the matching pillow set on the clearance endcap with this?
SC: I found this in the Toy dept, apparently someone dropped it down. Could you show me where more would be, the matching set might be there.
Seems fair enough, especially since Domestics was right beside my department...it wouldn't have been a long walk. As I walk into the department, I see the other employee who was working in Domestics that night. He knew the products in his dept. more than I did, so I figure it'd save time to ask him first before checking for the customer. CW=Coworker.
Me: CW, I have this customer here who is looking for the matching pillow set to this comforter, have you seen it on any of your clearance endcaps?
CW: (eyeing SC, sighing) We don't have it. I was already asked by her (the SC) a few minutes ago if we had it, and checked all of the clearance endcaps over here and couldn't find any. (he looks at the SC) We are still sold out, ma'am.
SC: (embarassed) Well --- I just, uh, figured somebody would give me a different answer.
CW: (politely, but sternly) I understand ma'am, but if we don't have it in stock, we don't have it!
SC: Well thanks anyway.
I always like it when an SC is put in his or her place by calling out their stupidity. I was surprised she didn't complain for my co-worker's attitude!
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