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The Setting (aka background info):
As I have mentioned, my company is a distributor for a particular group of products. These products are often needed by the government. However, the local inspector for government orders doesn't like our company, so unless they do the purchase thorugh a credit card exception requisition, we won't work with them.
This particular scenario started late yesterday morning and was resolved this morning.
The Cast:
CW = My CoWorker from across the room. She won't put up with anybody.
SPA = Sucky purchasing agent entitlement issues because he works for the government
PM = SPA's direct supervisor
HP = PM's supervisor
CW gets an emailed order from SPA. Since we don't do the regular contract purchases, and they really need the part, the order is to be paid via credit card.
She enters the order, then faxes confirmation of the work order back to SPA and includes a copy of our standard Credit Card Authorization form.
*lunchtime rolls around and CW goes out for an hour to eat*
SPA fires back an email stating that he will not be filling out the authorization form because it is against regulations to write down and fax credit card numbers and she will just have to call him to get the information. He also includes a lie that he called and left a message that did not get answered.
CW sends back a reply that there is no problem with him giving the credit card number and expiration information over the phone. He just needs to, at the very least, fill in the signature line on the form and fax it back.
SPA again responds that he will not be faxing the form back and that she is wasting the government's time with this stupid request. This time he includes a snide comment about not being able to find our phone number. CW wondered how he could have left a message without it.
CW has had enough of his whiny entitlement dance, so she sends one last email before leaving for the night that since he cannot complete the form according to our procedure that she would consider the order cancelled.
*curtain opens this morning*
CW has a new email. Not from SPA but from PM. PM is emailing to enquire about the status of the order. She is much better behaved than SPA. (the part they want is obsolete and we are the only supplier in the databases that has it) CW responds to the email with the information that she understood that the order was cancelled due to SPA's inability to comply with our procedures for credit card payments and she also includes a quote from SPA's snotty email to her.
PM emails back with an apology for the misunderstanding and says that she will forward the issue up the chain to someone with more authority than she has.
A while later there is a new email, this time from HP, who I believe is the head of that particular purchasing department. The email is quite conciliatory and full of apologies for SPA's attitude and entreats us to re-open the purchase order for shipment today. HP promises to personally see to it that the credit card form is returned with the required signature.
*curtain closes*
Lazy, Whiny Governmental Peon = 0
CoWorker With the Part they Can't Get Elsewhere = 1
Man, you gotta love a story with a happy ending.
^-.-^
As I have mentioned, my company is a distributor for a particular group of products. These products are often needed by the government. However, the local inspector for government orders doesn't like our company, so unless they do the purchase thorugh a credit card exception requisition, we won't work with them.
This particular scenario started late yesterday morning and was resolved this morning.
The Cast:
CW = My CoWorker from across the room. She won't put up with anybody.
SPA = Sucky purchasing agent entitlement issues because he works for the government
PM = SPA's direct supervisor
HP = PM's supervisor
CW gets an emailed order from SPA. Since we don't do the regular contract purchases, and they really need the part, the order is to be paid via credit card.
She enters the order, then faxes confirmation of the work order back to SPA and includes a copy of our standard Credit Card Authorization form.
*lunchtime rolls around and CW goes out for an hour to eat*
SPA fires back an email stating that he will not be filling out the authorization form because it is against regulations to write down and fax credit card numbers and she will just have to call him to get the information. He also includes a lie that he called and left a message that did not get answered.
CW sends back a reply that there is no problem with him giving the credit card number and expiration information over the phone. He just needs to, at the very least, fill in the signature line on the form and fax it back.
SPA again responds that he will not be faxing the form back and that she is wasting the government's time with this stupid request. This time he includes a snide comment about not being able to find our phone number. CW wondered how he could have left a message without it.
CW has had enough of his whiny entitlement dance, so she sends one last email before leaving for the night that since he cannot complete the form according to our procedure that she would consider the order cancelled.
*curtain opens this morning*
CW has a new email. Not from SPA but from PM. PM is emailing to enquire about the status of the order. She is much better behaved than SPA. (the part they want is obsolete and we are the only supplier in the databases that has it) CW responds to the email with the information that she understood that the order was cancelled due to SPA's inability to comply with our procedures for credit card payments and she also includes a quote from SPA's snotty email to her.
PM emails back with an apology for the misunderstanding and says that she will forward the issue up the chain to someone with more authority than she has.
A while later there is a new email, this time from HP, who I believe is the head of that particular purchasing department. The email is quite conciliatory and full of apologies for SPA's attitude and entreats us to re-open the purchase order for shipment today. HP promises to personally see to it that the credit card form is returned with the required signature.
*curtain closes*
Lazy, Whiny Governmental Peon = 0
CoWorker With the Part they Can't Get Elsewhere = 1
Man, you gotta love a story with a happy ending.
^-.-^
because we get paid by the government via faxed credit card numbers every 2 - 3 months. What a complete dickwad.
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