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So as mentioned before, my store separates the cash lanes between crdit and debit only lanes (no cash) and lanes that will accept cash.
Each credit and debit line has a sign above it indicating that they do not take cash.
Simple, right?
A short victory for signs
Me: Hi there, are you paying credit or debit today?
SC; Cash.
Me: I'm sorry I can't accept cash here, only lanes 15 and over can." *points in the direction of the lanes that accept cash*..
SC: Oh this is stupid. GET A DAMN SIGN, WOULD YOU!
Me: *sickly sweet* The sign is directly in front of you." *points*
SC: *grumble grumble huff huff. leaves defeated*
...and common sense
This woman wasn't so much sucky as she was stupid and lazy.
At our store some items are in a separate, full-serve warehouse. In this case customers get a Cash and Carry form printed, bring it to the cash lanes to pay then retrieve the items from the Furniture Pickup counter.
On the Cash and Carry forms it clearly says in bold, capitalised letters, "This booking is good for TODAY ONLY! Please pay at the cash lanes and pick up your merchandise at the FURNITURE PICKUP counter."
This woman approaches my lane with a cartload of merchandise and two Cash and Carry forms - one from the bedding department and one from kitchens.
So I ring through all the items on the cart first (my first mistake) then go to start on the Cash and Carry orders.
I type in the booking number for the first one and see that oops, "Your request cannot be processed."
I try again, thinking I could have typed the number in wrong, since I type so quickly that's not an impossible scenario.
Try again - nothing. Once more for luck - nothing.
Shit.
So I try the other Cash and Carry booking and the same thing happens.
I explain to the customer the issue and tell her I'll have to cal upstairs to the respective departments and have them rebook the items for me, thinking that they did something wrong when they printed out the order. (also not uncommon)
Then I notice it: these bookings are from LAST MONTH!
Me: These bookings are almost a whole month old.
SC: I know.
Me: The bookings are only good for one day.
SC: What!? No they're not!
Me: Oh but they are. See, it says it right here on the order in large bold letters.
SC: Well how was I supposed to know that?
Me:
It says it on the order form.
SC: And I'm expected to read this?
Me: Well, yeah.
SC: This is so complicated!
At this point she goes on some tangent about buying a new kitchen and having to pick up more items for it, being confused about the Cash and Carry process, how she missed her delivery, etc.
SC: Your store makes everything so complicated!
Me: Well not really. If you read what's given to you it's pretty simple. You get the order and you pay for your items the same day then pick them up right after paying for them.
SC: Why can't these things just be out with everything else?
Me: *sigh* It's a space issue. Our Self Serve warehouse can only be so big so we mark certain items as Full Serve and store them in a separate warehouse so we can bring them to you.
SC: Well that makes no sense.
Me:
Eventually I got the booking orders sorted out and sent her on her merry way.
She soon realised just how simple and logical the process is when I saw her leaving with all her items not 10 minutes later.
Each credit and debit line has a sign above it indicating that they do not take cash.
Simple, right?
A short victory for signs
Me: Hi there, are you paying credit or debit today?
SC; Cash.
Me: I'm sorry I can't accept cash here, only lanes 15 and over can." *points in the direction of the lanes that accept cash*..
SC: Oh this is stupid. GET A DAMN SIGN, WOULD YOU!
Me: *sickly sweet* The sign is directly in front of you." *points*
SC: *grumble grumble huff huff. leaves defeated*
...and common sense
This woman wasn't so much sucky as she was stupid and lazy.
At our store some items are in a separate, full-serve warehouse. In this case customers get a Cash and Carry form printed, bring it to the cash lanes to pay then retrieve the items from the Furniture Pickup counter.
On the Cash and Carry forms it clearly says in bold, capitalised letters, "This booking is good for TODAY ONLY! Please pay at the cash lanes and pick up your merchandise at the FURNITURE PICKUP counter."
This woman approaches my lane with a cartload of merchandise and two Cash and Carry forms - one from the bedding department and one from kitchens.
So I ring through all the items on the cart first (my first mistake) then go to start on the Cash and Carry orders.
I type in the booking number for the first one and see that oops, "Your request cannot be processed."
I try again, thinking I could have typed the number in wrong, since I type so quickly that's not an impossible scenario.
Try again - nothing. Once more for luck - nothing.
Shit.
So I try the other Cash and Carry booking and the same thing happens.
I explain to the customer the issue and tell her I'll have to cal upstairs to the respective departments and have them rebook the items for me, thinking that they did something wrong when they printed out the order. (also not uncommon)
Then I notice it: these bookings are from LAST MONTH!
Me: These bookings are almost a whole month old.
SC: I know.
Me: The bookings are only good for one day.
SC: What!? No they're not!
Me: Oh but they are. See, it says it right here on the order in large bold letters.
SC: Well how was I supposed to know that?
Me:
It says it on the order form.SC: And I'm expected to read this?
Me: Well, yeah.
SC: This is so complicated!
At this point she goes on some tangent about buying a new kitchen and having to pick up more items for it, being confused about the Cash and Carry process, how she missed her delivery, etc.
SC: Your store makes everything so complicated!
Me: Well not really. If you read what's given to you it's pretty simple. You get the order and you pay for your items the same day then pick them up right after paying for them.
SC: Why can't these things just be out with everything else?
Me: *sigh* It's a space issue. Our Self Serve warehouse can only be so big so we mark certain items as Full Serve and store them in a separate warehouse so we can bring them to you.
SC: Well that makes no sense.
Me:
Eventually I got the booking orders sorted out and sent her on her merry way.
She soon realised just how simple and logical the process is when I saw her leaving with all her items not 10 minutes later.
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