So this lady is looking for pink envelopes to match the letterhead she picked out. We have one kind of pink envelope, but of course it is the wrong shade and size. I take her over to where the business envelopes are kept and sure enough, no pink envelopes.
Her: Well where CAN I find pink envelopes?
Me: Um, well Store X might have them or Store Y across town. They have a great selection of specialty papers.
Her: Forget it, I'm not driving all the way over there. *sigh* That new stationery store carries them, I'll just go there.
People, I work HERE! I know what we do and do not have!! It isn't my responsibility to know exactly what ANOTHER store has. I'm happy to make suggestions but I don't guarantee a customer will find what they want if they don't find it here.
Her: Well where CAN I find pink envelopes?
Me: Um, well Store X might have them or Store Y across town. They have a great selection of specialty papers.
Her: Forget it, I'm not driving all the way over there. *sigh* That new stationery store carries them, I'll just go there.
People, I work HERE! I know what we do and do not have!! It isn't my responsibility to know exactly what ANOTHER store has. I'm happy to make suggestions but I don't guarantee a customer will find what they want if they don't find it here.
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