Today I had a customer come through my line, bought a few things. One of them was some razors. The box was inside a plastic case to prevent theft. I didn't have anything at my register or a nearby register to take it off. So I had him sign the credit card slip and gave him the receipt and ran up to the service desk to take it off, instead of sending him up there himself where he'd have to wait in a line for a little while(good customer service right?)
So I come back, throw it in his bag and send him on his way. I go back around to my side of the register, greet the next customers, and look around for the credit card slip, because I didn't think I put it in my register yet. I saw the pen sitting on the little area to sign credit slips, but no credit slip. I look all around the register. Nothing. I open up the register, and didn't see a new slip in there(I had just organized them so if a new one was in there I would've noticed).
So...great. He had to have taken it by mistake(why would someone actually take it?).
So I asked my manager if anything could be done and she pretty much cut me off before I even finished explaining saying no and that I would come up short because there would be no slip in there.
I'm afraid I'm going to be written up for it but I don't know if I should sign anything. It's not that I didn't notice he took it, I just noticed it too late. He was at the door and walking out when I noticed I didn't have it.
It's not like it's cash, where if it's not in the register then it's just gone. The store is still going to get that money aren't they? It's not like the guy got all the stuff for free and his credit card isn't going to be charged. If that was the case wouldn't people try to take those slips all the time?
I do my best to not do ANYTHING wrong when I'm working, and now I"m going to be short $20-50. I don't even remember how much it was. It's not like I'm going to be fired(as far as I know...I think I'd have to be short over $100 for that to happen). I don't have any infractions or anything...but still.
I'm just stressing out about it and I don't know what to do. I even made sure to make sure of the time so I could let them know if anything could be done. But nope, apparently they can't do anything.
So I come back, throw it in his bag and send him on his way. I go back around to my side of the register, greet the next customers, and look around for the credit card slip, because I didn't think I put it in my register yet. I saw the pen sitting on the little area to sign credit slips, but no credit slip. I look all around the register. Nothing. I open up the register, and didn't see a new slip in there(I had just organized them so if a new one was in there I would've noticed).
So...great. He had to have taken it by mistake(why would someone actually take it?).
So I asked my manager if anything could be done and she pretty much cut me off before I even finished explaining saying no and that I would come up short because there would be no slip in there.
I'm afraid I'm going to be written up for it but I don't know if I should sign anything. It's not that I didn't notice he took it, I just noticed it too late. He was at the door and walking out when I noticed I didn't have it.
It's not like it's cash, where if it's not in the register then it's just gone. The store is still going to get that money aren't they? It's not like the guy got all the stuff for free and his credit card isn't going to be charged. If that was the case wouldn't people try to take those slips all the time?
I do my best to not do ANYTHING wrong when I'm working, and now I"m going to be short $20-50. I don't even remember how much it was. It's not like I'm going to be fired(as far as I know...I think I'd have to be short over $100 for that to happen). I don't have any infractions or anything...but still.
I'm just stressing out about it and I don't know what to do. I even made sure to make sure of the time so I could let them know if anything could be done. But nope, apparently they can't do anything.
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