I'd like to give you some examples of something calls I've taken over the last 3 years. I get variations of calls like these everyday and I take about 100+ calls a day.
Me: Thank you for calling how can I help you?
SC: ::inaudible mumble::
Me: ::turns up headset:: Could you please repeat what you said, I couldn't here you, I apologize like.
SC: ::inaudible mumble::
Me: ::turns up headset to maximum:: Could you please repeat that, I apologize I still could not hear again.
SC: ::Screams at top of lungs:: CAN YOU HERE ME NOW YOU DEAF MOTHER F*CKER OR DO I NEED TO SCREAM LOUDER ASSH*LE!
Me: Thank you for calling how can I help you?
SC: Yeah I'd like to uh change the uh address uh of uh package.
Me: I'd be happy to help you with that. ::SC gives me information doesn't match order:: Could you please verify the information on the shipment.
SC: Uh why do I need to do that, just send it to the news address.
Me: Sir I need you to verify the information for security purposes, I apologize.
SC: Uh....., um, just send it to the news address it's my mom's package...
Me: I show this package is for a male, not a lady.
SC: Oh f*ck you! ::hangs up::
Me: Thank you for calling how can I help you?
SC: I'd like a price from the US to Africa.
Me: May I please have the country and the city in Africa, then may I may have the weight and size of the package?
SC: You don't need that information give me the price.
Me: I apologize but I do need the information to give you a price.
SC: Africa you retard!
Me: Africa is a continent sir, I need the country in Africa and the city.
SC: I know Africa is a continent, I'm not a retard, like you.
::SC hung up::
Me: Thank you for calling how can I help you?
SC: ::inaudible mumble::
Me: ::turns up headset:: Could you please repeat what you said, I couldn't here you, I apologize like.
SC: ::inaudible mumble::
Me: ::turns up headset to maximum:: Could you please repeat that, I apologize I still could not hear again.
SC: ::Screams at top of lungs:: CAN YOU HERE ME NOW YOU DEAF MOTHER F*CKER OR DO I NEED TO SCREAM LOUDER ASSH*LE!
Me: Thank you for calling how can I help you?
SC: Yeah I'd like to uh change the uh address uh of uh package.
Me: I'd be happy to help you with that. ::SC gives me information doesn't match order:: Could you please verify the information on the shipment.
SC: Uh why do I need to do that, just send it to the news address.
Me: Sir I need you to verify the information for security purposes, I apologize.
SC: Uh....., um, just send it to the news address it's my mom's package...
Me: I show this package is for a male, not a lady.
SC: Oh f*ck you! ::hangs up::
Me: Thank you for calling how can I help you?
SC: I'd like a price from the US to Africa.
Me: May I please have the country and the city in Africa, then may I may have the weight and size of the package?
SC: You don't need that information give me the price.
Me: I apologize but I do need the information to give you a price.
SC: Africa you retard!
Me: Africa is a continent sir, I need the country in Africa and the city.
SC: I know Africa is a continent, I'm not a retard, like you.
::SC hung up::
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