I hate the entitled attitude I get at my work, no offense but it is almost exclusively customers from the First World Nations. When our Spanish only line was outsourced to Central America, 18 out of the 20 Spanish only agents quit because they didn't want to deal with the entitled attitudes on our non Spanish line.
Me: thank you for calling however may I help you?
SC: Why the hell are you so slow!
Me: I apologize I'd be happy to help.... ::SC interrupts::
SC: You're too slow, hurry up.
Me: I would be happy to hel.. ::interrupts again::
SC: You're being to slow..
::SC continues to interrupt for 30+ minutes, until I finally get him to tell me he wanted a pick up.::
Me: I apologize, the cut off time for scheduling a pick up past about 20 minutes ago, I will not be able to schedule a pick up for you today, but I can schedule you a pick up for tomorrow.
SC:You stupid slow, blargle blargle, how dare you tell me what I can't do, go blargle yourself! ::click::
Me: thank you for calling however may I help you?
SC: Why the hell are you so slow!
Me: I apologize I'd be happy to help.... ::SC interrupts::
SC: You're too slow, hurry up.
Me: I would be happy to hel.. ::interrupts again::
SC: You're being to slow..
::SC continues to interrupt for 30+ minutes, until I finally get him to tell me he wanted a pick up.::
Me: I apologize, the cut off time for scheduling a pick up past about 20 minutes ago, I will not be able to schedule a pick up for you today, but I can schedule you a pick up for tomorrow.
SC:You stupid slow, blargle blargle, how dare you tell me what I can't do, go blargle yourself! ::click::
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