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Yes, SC; we are CLOSED. Get it? We are not going to reopen just cuz you couldn't organise yourself to go get petrol during our very long opening hours.
This SC drove in thru the back entrance of the petrol station after driving up to the cones, turning round and heading to the back. Cuz the cones are just pretty ornaments, right? They don't mean anything. I was locking up outside and he honed in on me and told me to open back up cuz he needed petrol.
See, I'm used to SCs who are operating on Customer Standard Time, who either knowingly or not, act as tho we are closing early and are denying them entry unreasonably. This guy, however, knew damn well that the petrol station was closed and figured that he'd come in and demand that I reopen just so he could fill his car up. He insisted it would only take five minutes. When I refused, on the grounds that we were closed and couldn't trade after closing time, he got nasty.
"You have to serve me!" he yelled. "I've spent loads of money here, and you have to let me in! Your manager is a friend of mine, and when I tell him you didn't let me in, you'll be sorry!"
Three things wrong with that statement. Firstly, we don't have to serve anyone. We can refuse service without giving a reason, and we can also refuse to let someone in after closing time. Secondly, I don't give a rat's arse how much money you spend here, this doesn't give you the right to ignore trading laws. And thirdly, our manager is female. So you can't know her very well if you don't know that.
I told him that I wasn't going to let him in, cuz we were closed and that was it. He continued to yell at me. I locked the last pump and started to walk towards the door. He shouted at me that he was going to sit right there and wait til we let him have what he wanted. I ignored him and went inside.
Later, when my colleague Lewis (a rather tall man) and I left, the SC was still waiting outside. Since I was no longer alone, but accompanied by Lewis, the SC didn't bother me. He was still waiting there when I left the store to go home, but obviously didn't recognise me out of uniform and in street clothes. I left a note for the morning staff (the manager Tessa was one of these staff) about the SC. Sometime during the interval between when I went home, and the morning staff arrived, the SC had the sense to go home. XD If he did make a complaint, I didn't hear anything about it.
This SC drove in thru the back entrance of the petrol station after driving up to the cones, turning round and heading to the back. Cuz the cones are just pretty ornaments, right? They don't mean anything. I was locking up outside and he honed in on me and told me to open back up cuz he needed petrol.
See, I'm used to SCs who are operating on Customer Standard Time, who either knowingly or not, act as tho we are closing early and are denying them entry unreasonably. This guy, however, knew damn well that the petrol station was closed and figured that he'd come in and demand that I reopen just so he could fill his car up. He insisted it would only take five minutes. When I refused, on the grounds that we were closed and couldn't trade after closing time, he got nasty.
"You have to serve me!" he yelled. "I've spent loads of money here, and you have to let me in! Your manager is a friend of mine, and when I tell him you didn't let me in, you'll be sorry!"
Three things wrong with that statement. Firstly, we don't have to serve anyone. We can refuse service without giving a reason, and we can also refuse to let someone in after closing time. Secondly, I don't give a rat's arse how much money you spend here, this doesn't give you the right to ignore trading laws. And thirdly, our manager is female. So you can't know her very well if you don't know that.
I told him that I wasn't going to let him in, cuz we were closed and that was it. He continued to yell at me. I locked the last pump and started to walk towards the door. He shouted at me that he was going to sit right there and wait til we let him have what he wanted. I ignored him and went inside.
Later, when my colleague Lewis (a rather tall man) and I left, the SC was still waiting outside. Since I was no longer alone, but accompanied by Lewis, the SC didn't bother me. He was still waiting there when I left the store to go home, but obviously didn't recognise me out of uniform and in street clothes. I left a note for the morning staff (the manager Tessa was one of these staff) about the SC. Sometime during the interval between when I went home, and the morning staff arrived, the SC had the sense to go home. XD If he did make a complaint, I didn't hear anything about it.
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