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Well, not really.
So, anyway, this all happened on Sally's shift, and she told me about it.
Last night (3/7) at ~5:00PM a woman checks in on an Expedia reservation.
At ~8:00PM she comes back to the desk demanding a CASH refund because she doesn't feel safe due to the fact that our parking lot is almost vacant (it's a weekday in March). She wants to go elsewhere, but doesn't have the money, and insists we refund her in cash so she has the money to go somewhere else.
Sally refuses, and tells her that since she booked through Expedia, they are the ones she has to go through to get a refund.
She then complains that she asked for a fridge and didn't get one. Sally informs her that sometimes the requests made through Expedia don't come through to us, but that we would be happy to provide her with a fridge, for an additional $10.00 charge.
She refuses the fridge.
Tonight (3/8) at ~10:00PM Sally gets a call from Expedia asking if there is any reason to discount/refund her. Expedia says the "lady" has complained that there are cobwebs all over the room (not mentioned to the desk). Sally informs Expedia that she is STILL HERE (her Res. was for 2 nights).
Lady will not get a refund from Expedia.
SC
So, anyway, this all happened on Sally's shift, and she told me about it.
Last night (3/7) at ~5:00PM a woman checks in on an Expedia reservation.
At ~8:00PM she comes back to the desk demanding a CASH refund because she doesn't feel safe due to the fact that our parking lot is almost vacant (it's a weekday in March). She wants to go elsewhere, but doesn't have the money, and insists we refund her in cash so she has the money to go somewhere else.
Sally refuses, and tells her that since she booked through Expedia, they are the ones she has to go through to get a refund.
She then complains that she asked for a fridge and didn't get one. Sally informs her that sometimes the requests made through Expedia don't come through to us, but that we would be happy to provide her with a fridge, for an additional $10.00 charge.
She refuses the fridge.
Tonight (3/8) at ~10:00PM Sally gets a call from Expedia asking if there is any reason to discount/refund her. Expedia says the "lady" has complained that there are cobwebs all over the room (not mentioned to the desk). Sally informs Expedia that she is STILL HERE (her Res. was for 2 nights).
Lady will not get a refund from Expedia.
SC
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
no. While a legitimate complaint could be met with a refund, it always....ALWAYS goes back to the method of payment.
...but then the lot would technically not be vacant.
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