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For the 100th time...
  #1  
Old 03-22-2020, 02:37 PM
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Default For the 100th time...

yes we close earlier now. It says so on the sign on the door. I must have told about 100 customers in less than an hour that we closed at 6PM. As a lot attendant, I'm used to this, especially on Sundays where we close at an earlier time than other days. Usually I get two or three people who drive by and ask if we're open.

TBF, most didn't put up much of a fuss. They'd just want to know when we open tomorrow and then leave it at that, but there were a few that were insistent. One was a woman who left her wrench in the store and having a damn near panic attack. Fortunately, MOD happened to be by the door and was able to deal with her. Another was a couple who was pestering me about a sander they were renting. This was 20 minutes after we had already closed. A half hour later, they stop me again. Apparently, they didn't get the cord to the sander they rented. Fortunately, after they called the store, they left me alone.

But still, what part of closed don't they understand?
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Old 03-23-2020, 01:45 AM
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What part of the greater good don't they understand. They should feel fortunate that the store is even open at all. Oh right, sucky customer "logic" - they understand what's going on, just make sure they have no change to their life at all.
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Old 03-24-2020, 02:08 AM
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Quote:
Quoth rageaholic View Post
But still, what part of closed don't they understand?
Its the part where the doors are locked, they cant get in, and the staff have a life outside of serving their self-absorbed asses that they dont understand. Hope that clears it up
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Old 03-24-2020, 02:10 AM
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Quote:
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But still, what part of closed don't they understand?
The part that's inconvenient to them, of course.
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Old 03-25-2020, 05:07 AM
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We had the same thing happen at my store.

We are now closing three hours early (8 p.m.) but this was before that happened. It was on Crazy Thursday, when we were overrun with customers. I normally work four-hour shifts; on Crazy Thursday I was there nearly eight hours. Finally we closed the doors at our normal closing time ... only to have some guy run up and pound on the doors.

Coworker: "I'm sorry, sir, we're closed."

SC: "MY WATCH SAYS IT'S TWO MINUTES TO ELEVEN!!!"

CW: "Sorry, sir, but we're closed."

The guy ended up screaming and cursing at her. Didn't get him anywhere.

Yes, you wait until literally the last few minutes and then get pissed off because we closed at our normal time.
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Old 03-25-2020, 02:27 PM
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We've had a few customers come up and yank on the door without looking at the signs saying we're closed due to COVID-19. One customer just stared at me through the door. I had to tap on the back of the sign to get him to read it. Then he walked around to the drive-thru, which is still open. We've had a number of customers call, both to ask if we're open and to ask what our drive-thru hours are. They haven't changed in almost 10 years.
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Old 03-25-2020, 03:15 PM
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We've had a number of customers call, both to ask if we're open and to ask what our drive-thru hours are. They haven't changed in almost 10 years.
To be fair, a lot of supermarkets have reduced hours so that their staff have more time to clean and re-stock.
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Old 03-25-2020, 03:46 PM
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To be fair, a lot of supermarkets have reduced hours so that their staff have more time to clean and re-stock.
Yeah, I get that. But we're a bank. We have pretty stereotypical banker's hours. I can't imagine any reason we would need to reduce our hours even further.
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Old 03-26-2020, 08:09 PM
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Some banks have changed their hours. My credit union has taken an hour off their open hours on each end. Now only open 10-4 weekdays, and no Saturday hours any more.
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Old 03-26-2020, 09:10 PM
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I just had the opposite happen. Some coffee shop employee came up to the door I was at and expected me to move on to the other door, as there was a second door that was open, but busy. But I was not going into the coffee shop. I had no interest in it. As I told the employee, I was only reading the new signs on the door. Coffee isn't my thing.
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