Had a man call in today who was polite for the GS crowd of people who wanted to know if he could return an HTC Vive he had purchased through our website at the store or had to return it online. Store policy says that new consoles (of which VR headsets are categorized as) have to be returned via the website if they're over 100$. So I explain to him this, after double checking with my manager. The man then states that he opened and tested it, and that it doesn't work with his son's computer because the specs are off. (though he claims the VR's specs are off, which... is not a thing that I am aware of). I tell him since he bought it new, once it's open, I don't think they'll take it back, and he goes "But it was 600 Dollars!!"
Obviously, I can't tell him what both my manager and I were thinking which is "if you were gonna spend 600$, shouldn't you make damn sure it works with what you're buying it for before you get it?" The Vive has exact specifications listed on the site...
He was polite-ish the whole time, though obviously stressed, but I just get frustrated when people don't do research on expensive objects.
Obviously, I can't tell him what both my manager and I were thinking which is "if you were gonna spend 600$, shouldn't you make damn sure it works with what you're buying it for before you get it?" The Vive has exact specifications listed on the site...
He was polite-ish the whole time, though obviously stressed, but I just get frustrated when people don't do research on expensive objects.
Comment