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I was monitoring self checkouts, and a woman was using them on a night when the screens and the pinpads were loading slowly, because of heavy traffic. She'd finished ringing her order, and was trying to pay with her credit card. Apparently t he payment went through, because her receipt printed out, and the machine began making an urgent beeping noise and telling her not to forget her cash below the scanner. I told her not to forget her cash, as she was walking away without it.
She got a horrified look on her face and shouted "I shouldn't have any cash! I wouldn't DO that! I pointed her to the beeping machine and said "You've got 20 dollars sitting right here, if you leave it then you've just lost the money." She picked up the 20, and made that awful beeping noise stop, thankfully, but started up with a noise of her own (complaining). "Oh my God I wouldn't have done that! Now I'm gonna have to pay a FEE!"
I knew, that no one could have pressed the button but her. It was completely and totally her own fault. Was she going to believe this? No. I sent her to customer service, telling her there was nothing I could do about it.
Of course, since it was her own damn fault, then there was nothing they could do about it either. The mild mannered manager told her that perhaps it was a glitch in the machines, and that he was very sorry. I heard "WELL YOU NEED TO FIX YOUR MACHINES THEN!" in a very hateful and nasty tone of voice. I then heard three or four variations on "Oh my God now I'm gonna have to pay a FEE!!!!"
I figured out what she'd done. Instead of waiting for the screen to load, she'd been pressing it like a maniac, and had selected cash back while the screen was still loading, but the buttons had become functional. Because of this, it started loading the next screen, so she never got to see the part where SHE had selected the cash back. She was the only one who could have done it. It was her own impatience, and not anything on the part of the machine, other than being a slow loader, which had contributed to her selecting the 20 back.
Her denials about how she "never would have done that" don't hold any water when she's too impatient to do her own transaction correctly.
She got a horrified look on her face and shouted "I shouldn't have any cash! I wouldn't DO that! I pointed her to the beeping machine and said "You've got 20 dollars sitting right here, if you leave it then you've just lost the money." She picked up the 20, and made that awful beeping noise stop, thankfully, but started up with a noise of her own (complaining). "Oh my God I wouldn't have done that! Now I'm gonna have to pay a FEE!"
I knew, that no one could have pressed the button but her. It was completely and totally her own fault. Was she going to believe this? No. I sent her to customer service, telling her there was nothing I could do about it.
Of course, since it was her own damn fault, then there was nothing they could do about it either. The mild mannered manager told her that perhaps it was a glitch in the machines, and that he was very sorry. I heard "WELL YOU NEED TO FIX YOUR MACHINES THEN!" in a very hateful and nasty tone of voice. I then heard three or four variations on "Oh my God now I'm gonna have to pay a FEE!!!!"
I figured out what she'd done. Instead of waiting for the screen to load, she'd been pressing it like a maniac, and had selected cash back while the screen was still loading, but the buttons had become functional. Because of this, it started loading the next screen, so she never got to see the part where SHE had selected the cash back. She was the only one who could have done it. It was her own impatience, and not anything on the part of the machine, other than being a slow loader, which had contributed to her selecting the 20 back.
Her denials about how she "never would have done that" don't hold any water when she's too impatient to do her own transaction correctly.
Really? Since when?
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