This isn't really a sucky customer story, more a what were they thinking story.
My wife works at a bank branch, and deals with a lot of customers on a daily basis, many of them regulars. One of her regulars is in that day, doing a transaction, and a person that hadn't ever been in that branch before comes in. He won't approach the teller line, and isn't responding to anything she's saying to him. Finally, after the regular leaves the bank, they figure out this new customer is deaf/mute, and start to get him taken care of. No big deal, just another transaction now that they've figured that out.
The regular observes this person acting a little strangely, and immediately after leaving the bank, calls the police and says there is "an armed robbery in progress" at the bank. He didn't say, there's something a little suspicious, check it out, or could you contact the bank to verify they're ok, or anything. He interpreted the situation as an armed robbery. There was no gun. There was no violence. There was literally no indication that an armed robbery was in progress.
The first my wife or anyone at the bank knows about this is when she notices a police sniper across the street, trained on their window. Then the SWAT team swarms into branch. Obviously, there was no crime being committed, and it was quickly cleared up.
I don't fault the guy's intentions, obviously he was trying to help, but WTF? That's a pretty big leap to make.
My wife works at a bank branch, and deals with a lot of customers on a daily basis, many of them regulars. One of her regulars is in that day, doing a transaction, and a person that hadn't ever been in that branch before comes in. He won't approach the teller line, and isn't responding to anything she's saying to him. Finally, after the regular leaves the bank, they figure out this new customer is deaf/mute, and start to get him taken care of. No big deal, just another transaction now that they've figured that out.
The regular observes this person acting a little strangely, and immediately after leaving the bank, calls the police and says there is "an armed robbery in progress" at the bank. He didn't say, there's something a little suspicious, check it out, or could you contact the bank to verify they're ok, or anything. He interpreted the situation as an armed robbery. There was no gun. There was no violence. There was literally no indication that an armed robbery was in progress.
The first my wife or anyone at the bank knows about this is when she notices a police sniper across the street, trained on their window. Then the SWAT team swarms into branch. Obviously, there was no crime being committed, and it was quickly cleared up.
I don't fault the guy's intentions, obviously he was trying to help, but WTF? That's a pretty big leap to make.
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