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Greetings, fellow victims! Long-time reader, first-time poster here. Finally decided to make an account and summarize the worst customers that I've had to deal with. For background, I work at a Wendy's in the heart of a business area.
First situation:
This happened a while ago, but it is still very memorable. I was working at the front of the restaurant, taking orders and cash (one of 3 native english speakers
) when I noticed a woman complaining to my manager about her meal.
Ok, no big deal so far, that happens just often enough to be routine. My manager takes her burger, finds out what was wrong, and has the sandwich-maker correct it. No big deal, right?
Well, for those of you familiar with SC's, you KNOW it wasn't that simple. The lady comes up 3 more times, changing the complaint (and, I later found out, the actual order) and eventually literally breaking into tears. Here is the dialogue as best I can remember it:
SC: duh
GM: general manager of store
Me:
SC: You people keep messing up my order!
GM: Ma'am, we've been doing everything you asked, is there anything else you need us to do?
SC: NO! You people are don't listen, are stupid, and too slow! (Note: our sandwich makers have whipped together orders in 10 seconds) I'm never coming here again! *dashes off*
me: ...
other, friendly customers, about a score of whom are still in line:
Normally I wouldn't care about a customer whose order was messed up...but changing the order on us and actually CRYING in the middle of the RUSH is just nucking futz.
TO BE CONTINUED!
First situation:
This happened a while ago, but it is still very memorable. I was working at the front of the restaurant, taking orders and cash (one of 3 native english speakers
) when I noticed a woman complaining to my manager about her meal.Ok, no big deal so far, that happens just often enough to be routine. My manager takes her burger, finds out what was wrong, and has the sandwich-maker correct it. No big deal, right?
Well, for those of you familiar with SC's, you KNOW it wasn't that simple. The lady comes up 3 more times, changing the complaint (and, I later found out, the actual order) and eventually literally breaking into tears. Here is the dialogue as best I can remember it:
SC: duh
GM: general manager of store
Me:
SC: You people keep messing up my order!
GM: Ma'am, we've been doing everything you asked, is there anything else you need us to do?
SC: NO! You people are don't listen, are stupid, and too slow! (Note: our sandwich makers have whipped together orders in 10 seconds) I'm never coming here again! *dashes off*
me: ...
other, friendly customers, about a score of whom are still in line:
Normally I wouldn't care about a customer whose order was messed up...but changing the order on us and actually CRYING in the middle of the RUSH is just nucking futz.
TO BE CONTINUED!
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