It's been one thing after another lately but let me offer a few tips so you don't annoy the staff at your next accommodation.
1) If you need to make an adjustment to a booking you made online, make it through the channel you booked through and do not call the place you're staying at. Many reasons why. If you want to add nights we have to offer the standard rate and not the discounted one you see online. Applies for shortening nights as well, we need to receive the request to change the stay, especially if it's prepaid.
Also if you need to change the date, do it on the site. If you prepay your stay and call us directly to change the date ahead of the original, we will charge the agent on the day you were supposed to check out. If you change your mind afterwards, you will not get a refund unless you dispute it with the agent. So always go through the site.
2) Make sure you are the only person managing a booking. Do not give someone else access to your account to change the booking. It leads to confusion if you do not communicate with the person you are making the reservation for or if it's someone else's booking.
3) I get that our place is weird for having a reception that closes in the evening, but still all the information about our place is online so you should know about the operating hours. As a result, please give us a heads up if you are running late so we can prepare a late check in for you.
This is especially annoying for certain channels that don't leave the guest's phone number on the booking note because of 'privacy' issues and don't even allow online messaging through the channel portals. It's even worse with foreign numbers as it essentially leaves us dead in the water.
4) If you are traveling, please bring a credit or debit card for security. EFTPOS cards can't be used for security as they're essentially cash cards. Temporary cards, like travel cards or ones you can buy at post offices are not allowed either. If you don't have a card, at the very least bring some cash so we can use it as a security deposit. This is especially worse with elderly guests as they don't carry credit cards (wish I knew why pardon me). Had to bend over the other day for this girl with only a travel card since it was the only card she had and it was already a long night.
5) Minor annoyance but if you leave early please put the key in the after hours box outside reception. Creates less of a headache for us to go key hunting on busy days.
1) If you need to make an adjustment to a booking you made online, make it through the channel you booked through and do not call the place you're staying at. Many reasons why. If you want to add nights we have to offer the standard rate and not the discounted one you see online. Applies for shortening nights as well, we need to receive the request to change the stay, especially if it's prepaid.
Also if you need to change the date, do it on the site. If you prepay your stay and call us directly to change the date ahead of the original, we will charge the agent on the day you were supposed to check out. If you change your mind afterwards, you will not get a refund unless you dispute it with the agent. So always go through the site.
2) Make sure you are the only person managing a booking. Do not give someone else access to your account to change the booking. It leads to confusion if you do not communicate with the person you are making the reservation for or if it's someone else's booking.
3) I get that our place is weird for having a reception that closes in the evening, but still all the information about our place is online so you should know about the operating hours. As a result, please give us a heads up if you are running late so we can prepare a late check in for you.
This is especially annoying for certain channels that don't leave the guest's phone number on the booking note because of 'privacy' issues and don't even allow online messaging through the channel portals. It's even worse with foreign numbers as it essentially leaves us dead in the water.
4) If you are traveling, please bring a credit or debit card for security. EFTPOS cards can't be used for security as they're essentially cash cards. Temporary cards, like travel cards or ones you can buy at post offices are not allowed either. If you don't have a card, at the very least bring some cash so we can use it as a security deposit. This is especially worse with elderly guests as they don't carry credit cards (wish I knew why pardon me). Had to bend over the other day for this girl with only a travel card since it was the only card she had and it was already a long night.
5) Minor annoyance but if you leave early please put the key in the after hours box outside reception. Creates less of a headache for us to go key hunting on busy days.
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