So this is a strange little question.
Suppose a person is officially clocked out on break and everything, and is talking to another employee who is also off the clock while sitting on the breakroom stairs.
An employee who is on the clock is walking a customer down the aisle, sees me, and directs the customer to me and walks away to do something that they were originally intending to do. (Bringing something from the back room back up front to the customer who ordered it, for example. They're not out to help customers on the floor.)
Now there is a pretty good chance that this customer is a secret shopper. Is there any obligation that I have to help this person, despite being on break but visible and called out? If I do "willingly" help this customer, am I liable for being out of uniform due to helping them, no matter what I actually say to them about being on break?
I do enjoy helping people. I really do. It seems strange to say "I'll help you even though I am on my break," which allows for the setting of the scenario as applicable.
Suppose a person is officially clocked out on break and everything, and is talking to another employee who is also off the clock while sitting on the breakroom stairs.
An employee who is on the clock is walking a customer down the aisle, sees me, and directs the customer to me and walks away to do something that they were originally intending to do. (Bringing something from the back room back up front to the customer who ordered it, for example. They're not out to help customers on the floor.)
Now there is a pretty good chance that this customer is a secret shopper. Is there any obligation that I have to help this person, despite being on break but visible and called out? If I do "willingly" help this customer, am I liable for being out of uniform due to helping them, no matter what I actually say to them about being on break?
I do enjoy helping people. I really do. It seems strange to say "I'll help you even though I am on my break," which allows for the setting of the scenario as applicable.
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