Willfully ignorant, lost $40.

[Dreamstalker]

Earlier in the evening yesterday, the bill dispenser on one of the SCOs jammed. So I disabled cash on the lane and put up signs (we have signs saying "electronic payment only, no cash accepted", a few of them have "no cash back" written in sharpie, we really should get signs made that say no cash back).

No problems until about 10:45. A guy calls me over (actually staring and huffing like a cranky bull as the lane light isn't flashing): "I didn't get my change." Given that the lane isn't indicating a problem, I see instantly what happened. Despite the three signs saying "NO CASH BACK" (one facing the main aisle, one on the screen and one on the pinpad) he got cash back on a debit card.

Me: "This register isn't giving cash back. Did you see the signs?"
SC: "What signs?"
Me: "Here, here, and here. This lane is NOT giving cash back at all."
SC's face goes blank for a few seconds, then a vaguely smug, expectant expression: "So what can you do for me?"
Me: "Being that you ignored the posted signs, nothing. Take this slip and go to the register if you want your cash."

SC goes to the desk, where S is closing up shop. She was watching the drama on the lane, so knows what's going on.
SC: "I asked for cash back and didn't get it! She said I couldn't get cash!"
S: "That lane is not giving cash. It has signs saying so."
SC: "Can you cancel the cashback?"
I think my brain rebooted just then.
S: "The transaction already went through. The desk is closed and I can't do anything anyway. Go to the register and give the cashier that slip if you want your cash."
SC: "Can you put it back on my card?"
S: "Nope, I'm closed."
SC mutters something about calling his bank...good luck with that. They have no way of knowing you didn't get the cash back; yes he indicated cash back, but that lane was clearly not giving cash and it's even clearer he refused to read the signs.
SC waits at the end of the register for a few minutes, then leaves (with the refund slip). Not sure what good he thinks that will do; that slip is the only evidence he didn't receive the cash and it can only be redeemed on that date.

Me: "He's gonna call his bank, huh? Good luck with that."
S: "I told him the same thing you did and he just stared at me. I know he saw the signs, I can see the signs from here."
Me: "I was gonna close that lane, but P [dickhead manager] said no as there's already a lane down."
S: "I'll take the cash if that guy doesn't want it. I wish we could split it as an idiot tax."

This is going into my 'SCO manifesto': in addition to the "no cash accepted" signs (which were entirely my idea) we need officially printed signs that say "no cash back".

[earl colby pottinger]

Must be rich

So instead of walking over to the service desk and getting his $40 dollars back he leaves without any money? Fool?

My best guess he did not want to go to the desk because he would have to admit his own foolishness. That just makes him a bigger fool.

[Evannah]

Oh, you mean all the signs and stuff I see in shops aren't there just for decoration? Silly me. I'm glad his own stupidity lost him money. I'm also sad that he got angry at you and your colleagues though, because he didn't read the signs.

[Dreamstalker]

The professionally-printed "no cash" signs are obeyed, but a handwritten addendum probably does get missed (being as there's no room on the signs to add anything and have it be legible). Still doesn't excuse him though.

I have a feeling SC thought he could come back this morning (for most desk transactions you can, not sure how it works for cash vouchers as those are timestamped). If the cash office clerk is still there when I punch in later today I should ask him what happened.

[eltf177]

Agreed, you WILL see this idiot again. The only question is what his story will be, "it was all YOUR fault!" is a given...

[Seanette]

So instead of walking over to the service desk and getting his $40 dollars back he leaves without any money? Fool?

My best guess he did not want to go to the desk because he would have to admit his own foolishness. That just makes him a bigger fool.

Wow. His over-inflated ego is really worth $40 to him?

[Dreamstalker]

This town has so many inflated egos it's a wonder it's not halfway to Pluto by now.

[EricKei]

So instead of walking over to the service desk and getting his $40 dollars back he leaves without any money? Fool?

He'll be back in a couple days SCREAMING about getting his cash back -- which will probably happen -- because "nobody told him to go get his money RIGHT THEN"...He could, of course, have read that receipt to find out about the expiration, but we know he was suffering from a crippling bout of aliteracy.

[DerangedHermit]

He'll be back in a couple days SCREAMING about getting his cash back -- which will probably happen -- because "nobody told him to go get his money RIGHT THEN"...He could, of course, have read that receipt to find out about the expiration, but we know he was suffering from a crippling bout of aliteracy.

And you know Manager Ben Dover will give him his money back plus a gift card for suffering. Because that's what happens.

[RealUnimportant]

It never fails to amaze me how much money people are happy to abandon; I've yet to experience someone this foolish however. I wish I was financially secure enough to walk off & forget about 40 bucks!

[shanarocks]

He'll be back in a couple days SCREAMING about getting his cash back -- which will probably happen -- because "nobody told him to go get his money RIGHT THEN"...He could, of course, have read that receipt to find out about the expiration, but we know he was suffering from a crippling bout of aliteracy.

That's the sad part. He will mos tlikely get his money and some other sort of compensation for his "troubles" because too many managers will kiss his ass if he causes enough of a stink.

[eltf177]

And you know Manager Ben Dover will give him his money back plus a gift card for suffering. Because that's what happens.

That's the sad part. He will most likely get his money and some other sort of compensation for his "troubles" because too many managers will kiss his ass if he causes enough of a stink.

I too weep at this most likely outcome...

[wolfie]

That's the sad part. He will mos tlikely get his money and some other sort of compensation for his "troubles" because too many managers will kiss his ass if he causes enough of a stink.

In that case, the customer needs to be force-fed beans and hard-boiled eggs. He'll cause enough of a stink that the manager won't want to get close enough to his ass to kiss it.

[Lace Neil Singer]

I'm glad that the managers where I work all have spines, so a customer screaming and swearing will be more likely to be escorted out the store by the security guard.

Ah yes, the signs. Whenever we have problems with our eft machines on tills (and it always seems to happen on a till right after one of the others has committed tillicide) we type out a nice neat sign stating "Cash Only" for the till with the broken eft machine... and without fail, there will be customers whinging that they can't use their cards there and "where's the sign?" Perhaps you should have gone to Specsavers.

[Irving Patrick Freleigh]

And you know Manager Ben Dover will give him his money back plus a gift card for suffering. Because that's what happens.

And if the manager is somebody other than Ben Dover and actually stands their ground, he'll complain to corporate, and Vice President of Customer Care Or Something Janet Upmyass will give him gift cards and send that manager a snippy memo reminding him to "always do what's best for the customer."