I try to use the automated systems, however almost all of them have shortcuts to get an operator, the most common ones are:
1) If it's voice recognition system simply ask for an operator.
2) VR systems will also generally bump you to a person if it can't understand you, so say some random stuff after 2 or 3 "I'm sorry, I couldn't understand what you said, please say it again" you will get a person.
3) For most systems there is a button/button combo to skip it all, generally it's 0, or 0 a bunch of times. Some of them make use of # iirc.
As for recording what you say:
I don't think they CAN unless they put on the "calls are recorded for blah blah blah", which I almost never hear until I hit a person. Obviously, this depends on the state and the recording laws, but I would assume that they would default to the stringent 2 party consent (aka, all sides of the conversation have to know you are being recorded).
1) If it's voice recognition system simply ask for an operator.
2) VR systems will also generally bump you to a person if it can't understand you, so say some random stuff after 2 or 3 "I'm sorry, I couldn't understand what you said, please say it again" you will get a person.
3) For most systems there is a button/button combo to skip it all, generally it's 0, or 0 a bunch of times. Some of them make use of # iirc.
As for recording what you say:
I don't think they CAN unless they put on the "calls are recorded for blah blah blah", which I almost never hear until I hit a person. Obviously, this depends on the state and the recording laws, but I would assume that they would default to the stringent 2 party consent (aka, all sides of the conversation have to know you are being recorded).
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