Hubby noticed that his credit card limit had magically increased by $1000. Concerned that someone had stolen his info and was looking to go for a shopping spree, he called their customer service.
It was a bit amusing listening to him. "Main menu...more options...main menu...more options..." He couldn't find what he was looking for, and was getting more and more frustrated.
Finally after about five minutes, he started yelling at the automated phone message. "How about talking to a d*** person?!?!?!?"
It's funny, 'cause it actually worked! The system then asked if he wanted to be connected to a representative, and he said yes. He was connected to a person and got it resolved. (He was able to be polite with the representative, though I could tell he was still stressed out.) He went through all that hassle, when he just had to ask for a person...
I will have to keep that in mind next time I'm stuck in a phone menu maze. Just ask.
Turns out it was a "good customer reward". He doesn't want it, since he sucks at money management and doesn't trust himself with a higher limit. Now I'm feeling unappreciated, since I've been their customer longer and have always paid my bill on time (Hubs hasn't), so where's my reward? I don't really want or need a higher credit limit, but if Hubs gets "rewarded", then why don't I? I guess "good customer" means "customer that they suck more money from in interest and penalties", which would be Hubs and not me.
It was a bit amusing listening to him. "Main menu...more options...main menu...more options..." He couldn't find what he was looking for, and was getting more and more frustrated.
Finally after about five minutes, he started yelling at the automated phone message. "How about talking to a d*** person?!?!?!?"
It's funny, 'cause it actually worked! The system then asked if he wanted to be connected to a representative, and he said yes. He was connected to a person and got it resolved. (He was able to be polite with the representative, though I could tell he was still stressed out.) He went through all that hassle, when he just had to ask for a person...
I will have to keep that in mind next time I'm stuck in a phone menu maze. Just ask.
Turns out it was a "good customer reward". He doesn't want it, since he sucks at money management and doesn't trust himself with a higher limit. Now I'm feeling unappreciated, since I've been their customer longer and have always paid my bill on time (Hubs hasn't), so where's my reward? I don't really want or need a higher credit limit, but if Hubs gets "rewarded", then why don't I? I guess "good customer" means "customer that they suck more money from in interest and penalties", which would be Hubs and not me.
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