Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Reply
 
Thread Tools Display Modes

No = Rude just another day in my delivery life
  #1  
Old 12-31-2018, 03:31 AM
Racket_Man's Avatar
Racket_Man Racket_Man is offline
stressed out broke pizza guy
 
Join Date: Jul 2006
Location: In the land of Green and Gold eating Pepperoni with an UZI
Posts: 3,143
Default No = Rude just another day in my delivery life

This is one of those yeah happens often enough but this got taken to another level

The Big Bill Part 1

scene a cold and damp Cheeseheadland Cental night and I am flying cheesey stuff all over town. Now I have been to this particular address many times before and had NO problems.

DG = Slightly drunk guy
me = your cheesey goodness delivery driver with much grey hair


Me - <get to the specified door> Hey did you guy order red roof pizza?
DG - Sure Did.
me - OK you5r total is $21.91
DG - OK <hands me a single bill> and could I get $25 in change back?
me - <looks at the bill and sees it is a $50> Unfortuneately do not have enough change to give you all of your requested change back. We are only allowed to carry $20 in change as per our safety and security policy and that is all I have on me at the moment. <hands the bill back to him>
DG - <attitude immediately flips> What do you mean you don't have change???? I ordered online and specified cash. ALL I have is that $50 bill.

me - again I am sorry sir but as I said before I can not give you the change back you requested as I only have $20 on me at this time.

DG - WELL GO GET CHANGE!!!!

me - again I am sorry but I can't do that as it is again against our security and safety policy.

DG - SO you're telling me I have to give you an $8 tip???

me - NO I am not saying that. I am not asking or telling you to do an $8 tip --- all I am saying is that I do not have the full change you requested.

DG _ you are BEING REALLY RUDE <I almost expected him to pull the customer is always right shit> what would you say if I were to call the store and complain about you and get you in trouble???

me - you may do as you wish sir but we have our safety and security policy. there is nothing else I can do.

DG - Fine keep the pizza.

I turn and walk away knowing this is not the end. I drive back to the store.

/pause

now here is a little background. The MOD that night is disabled in some way and can not talk on the phone. Other than his disability he is a good manager, worker, driver, cook and a good person.

/resume

I get back to the store (about 5 minutes after leaving DG's house) I communicate to the MOD the guy just tried to pop a $50 bill on me for a $21.91 order. He agrees that I did do the correct thing. At that point the phone rings and I know it is DG.

Since the MOD can not talk on the phone I "play Manager" and basically have the same conversation I did at the door. DG claims I was extreamly rude at the door. DG also claimed that I said all I had on me was a $20 bill not a change fund. I politely explain to DG that he must have misunderstood the driver as we issue them a change bank of $20 consisting of 2 $5 bills and 10 $1 bills so the driver did have that change fund on them. I also explained that the drivers are only allowed to carry a limited amount of change for their safety and security.

<side note --- we had a driver robbed not 2 weeks ago when 2 teen punks stuck a gun in the driver's face and robbed him. fortuneatley they were captured less than an hour later. we have had several drivers robbed in the last couple of years one driver was hospitalized for 9 days after getting severly beaten up.

Also I am my store's main Driver Trainer and I pound the safety and security stuff into my trainees brains. Yes there are one or two who ignore this stuff but it will bite them HARD when they get robbed.>

I go round and round with DG until he just gets real huffy and hangs up on my.

I immediately text our acting GM to let her know of the situation as I know (for some reason) that is NOT the end. She texts me back with a screen shot of our online ordering system and it clearly states that bills larger than $20's will not be accepted (we will accept them IF the order total is within $15 of that large bill eg. an order total of $35 and yes we can do a $50 bill and give change back) But them we know all too well that customers do not READ stuff.


the Big Bill Part 2

This was relayed to me by the acting GM the next day. Most of our management will totally back us when it comes to the safety and security policies.

DG's wife wanted in on the action and double down by calling into the store and basically tried to rip the Acting GM a new one and get me in trouble. Tried the usual rude at the door, poorly trained, not doing the job properly, only carrying a $20 bill, and when she worked for red roof pizza 15 years ago this was never a problem.

Acting GM again politely explained our safety and security policy again and that the drivers only carry a limited amount of change and that I did nothing wrong and I was just doing my job properly.

Acting GM then asks the wife what she wanted. MY ORDER. So free pizza for them and we get a good laugh.
__________________
I'm lost without a paddle and headed up SH*T creek.
-- Life Sucks Then You Die.


"I'll believe corp. are people when Texas executes one."

Last edited by Racket_Man; 12-31-2018 at 03:37 AM. Reason: additional information
Reply With Quote

  #2  
Old 12-31-2018, 04:34 PM
taxguykarl's Avatar
taxguykarl taxguykarl is offline
Seasonal Tax Preparer
 
Join Date: Aug 2008
Location: Chicagoland (South suburbs)
Posts: 3,793
Default

Aren't credit card orders an option with your store? Oh yeah, that would require thinking ahead on the part of the SC's. Sorry.
__________________
I'm trying to see things from your point of view, but I can't get my head that far up my keister!

Who is John Galt?
-Ayn Rand, Atlas Shrugged
Reply With Quote

  #3  
Old 12-31-2018, 07:40 PM
Slave to the Phone Slave to the Phone is offline
Cashier
 
Join Date: Jul 2006
Posts: 1,298
Default

You have to make an effort to get bills larger than 20's anymore. That's probably the same 50 the SC has used for a year to get free food. I think he was wanting you to just hand over the pizza because you didn't have change.
Reply With Quote

  #4  
Old 01-02-2019, 02:23 AM
Racket_Man's Avatar
Racket_Man Racket_Man is offline
stressed out broke pizza guy
 
Join Date: Jul 2006
Location: In the land of Green and Gold eating Pepperoni with an UZI
Posts: 3,143
Default

Quote:
Quoth taxguykarl View Post
Aren't credit card orders an option with your store? Oh yeah, that would require thinking ahead on the part of the SC's. Sorry.
add in holiday cheer and yuppers right in one. LOL

Quote:
Quoth Slave to the Phone View Post
You have to make an effort to get bills larger than 20's anymore. That's probably the same 50 the SC has used for a year to get free food. I think he was wanting you to just hand over the pizza because you didn't have change.
No matter which driver they got they would have gotten the same response as ALL our drivers (meaning my pizza place not any other company) all have the safety and security stuff pounded into their head at training time and I try and reinforce on occasion (like using the driver who got the gun stuck in his face 2 weeks ago) as a teachable moment. Most other food delivery companies have similar safety policies in place but I do nto know how well they are enforced. we strictly enforce this policy
__________________
I'm lost without a paddle and headed up SH*T creek.
-- Life Sucks Then You Die.


"I'll believe corp. are people when Texas executes one."

Last edited by Racket_Man; 01-02-2019 at 02:26 AM.
Reply With Quote

  #5  
Old 01-02-2019, 02:33 AM
Buzzard Buzzard is offline
Store Manager
 
Join Date: Oct 2014
Posts: 571
Default

I used to drive pizza once upon a time. Never got robbed myself, but we took the precautions as there's always some little rat, somewhere.
With large orders, the phone staff were supposed to check on how this was getting paid for. Large bills had to be planned for, so the driver WOULD have change. Anything flakey about the order, and it could be aborted at any time, by the manager or the driver on the run.

Happily, the owner of the franchise also worked there, had been in the business for years and wanted continued profits, not friendlies in the hospital.
Reply With Quote

  #6  
Old 01-05-2019, 01:08 PM
bankworking bankworking is offline
Store Manager
 
Join Date: Feb 2009
Posts: 685
Default

Quote:
Quoth Slave to the Phone View Post
You have to make an effort to get bills larger than 20's anymore. That's probably the same 50 the SC has used for a year to get free food. I think he was wanting you to just hand over the pizza because you didn't have change.
My stupid bank *defaults* to giving at least one $50 with any cash withdrawal $170 or larger. (When you go to a teller, the cash comes out from a machine, not a drawer. Teller drawers now only have the few crumpled up or old bills that the machine doesn't like, and rolls of quarters.). Used to drive me crazy back when I was a teller and I had to use the machines. NO ONE withdrawing $200 wanted the default of one $50, seven $20s and two $5s. I got quick at changing the default denominations to nine $20s and four $5s.
Reply With Quote

  #7  
Old 01-05-2019, 05:31 PM
Slave to the Phone Slave to the Phone is offline
Cashier
 
Join Date: Jul 2006
Posts: 1,298
Default

Quote:
Quoth bankworking View Post
My stupid bank *defaults* to giving at least one $50 with any cash withdrawal $170 or larger.
That would be SO annoying. I do not like large bills because they are so hard to break and I hate to be that jerk who pays for a pack of cigs with a 50 and empties out their change.
Reply With Quote

  #8  
Old 01-05-2019, 05:40 PM
Buzzard Buzzard is offline
Store Manager
 
Join Date: Oct 2014
Posts: 571
Default

Or be the jerk cashier that has lots of change... in singles and rolls of coin. Been there, done that.

Sometimes I actually didn't have anything other than singles, other times... I'm not an effing bank, you nitwit.
Reply With Quote

  #9  
Old 01-05-2019, 09:53 PM
Dave in MD Dave in MD is offline
Cashier
 
Join Date: Aug 2018
Posts: 33
Default

I get it all the time. First thing in the morning they want to drop a $100 bill for a purchase under 20 bucks. I have told people in the past I can't break a bill that large they then pull out smaller bills.
Reply With Quote

  #10  
Old 01-05-2019, 10:51 PM
Food Lady's Avatar
Food Lady Food Lady is offline
I need a life
 
Join Date: Dec 2006
Location: The Express Lane
Posts: 5,768
Default

I understand you don't carry large bills because of robberies but I think I'm missing a key element here. I suppose if every potential robber out there knew that your drivers don't carry a lot of cash it would deter them. I figure they don't and the policy really doesn't reduce the chance of robbery and now I'm panicked on your behalf. Maybe there are other safeguards I don't know about. I hope so because I'm horrified that someone ended up in the hospital. I know you have a bit more crime up there but I didn't think it was that bad. I was considering looking for jobs up there but now I'm paranoid. Kind of wishing I hadn't read this.
__________________
My mere existence in your field of vision doesn't entitle you to my attention.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:40 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.