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Gonna give us a bad review
  #1  
Old 01-26-2019, 07:50 AM
figgyx figgyx is offline
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Default Gonna give us a bad review

Got a call from a guest who was upset because her bedding was stained. Asked her if she wanted fresh linen or to move - walked down with fresh sheets and a key to the room next door just in case.

Apologized for the fact that housekeeping put sheets on the bed that were obviously stained. (looked pink like dried blood) Since she had booked the room through priceline we were unable to offer her a discount. I very politely told her that our hands were tied but if she called priceline and explained the situation she would most likely receive a discount through them. Told her at least three times our hands were tied. She even asked for a free night voucher - and I told her we were franchised and unable to give her discounts at other hotels in the brand.

She then dropped this bomb - I don't want to go online and give you a bad review but I will. I told her that it was her right to complain but in all reality all she had to do is call the number she booked the room with and it would be handled.

  #2  
Old 01-26-2019, 09:04 AM
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Does anyone ever care about those bad reviews other than corporate? I can understand that a place having a low overall rating would be bad but if in general you get good reviews, why do people think that writing one bad one will suddenly tank the business?
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  #3  
Old 01-26-2019, 12:36 PM
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I care about bad reviews.




They are so much fun to read!
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Old 01-26-2019, 01:09 PM
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I don't remember which TV show this was on (old age - go figure), but in one episode people were going to restaurants and telling their server "I'm with Yelp," and were treated as preferentially as if they were a newspaper's food critic. But then, the whole town was doing that.

I think it was animated.
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Reviews
  #5  
Old 01-26-2019, 03:54 PM
earl colby pottinger earl colby pottinger is offline
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I read the reviews, and a number of bad reviews have turned me off cruises and resorts in the past.

However, some people writing bad reviews are on a revenge plot, and what they write is so ridiculous that you know from reading it that they are not being honest.

Likewise, some reviews are too good to believe. Does not happen very often but you can see the fakeness if you read a couple of review sites.

  #6  
Old 01-26-2019, 04:02 PM
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Quote:
Quoth earl colby pottinger View Post
Likewise, some reviews are too good to believe.
I know of a certain Android app. It had six, 5 Star reviews. Comments were vague. Things like: "Great app" and "I really like it".

I recognized the names on the reviews.

It was the development team.

The rest of the reviews were 1 & 2 stars.
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  #7  
Old 01-26-2019, 05:51 PM
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I'll read reviews of something I'm not familiar with. I usually throw out the 5 star ones because they do seem phony. I'll pay a bit more attention to the lower rated ones if they're a bit more specific and complain about the same thing over and over.
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  #8  
Old 01-26-2019, 06:14 PM
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SailorMan -- You may be thinking of South Park. If so: the ep is called "You're Not Yelping." It's from Season 19, ep 4. (link is to a work-safe preview). The restaurants do certainly give them...special...treatment after a while (note: do not watch the actual episode while eating).


Trixie -- I try to ignore both 5 star (or whatever the max is on the site where I'm looking) AND 1-star reviews. Both are often fake. Heck, I've even seen reviews that gushed about how great the food was and left 1 star because they admittedly just didn't want them to have a perfect rating. I even saw a low "review" on a video game site wherein the author admitted to never having played the game at all right up front. Even after reporting it, the review stayed up there.
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Last edited by EricKei; 01-26-2019 at 06:17 PM.

  #9  
Old 01-27-2019, 05:57 PM
workerbee222 workerbee222 is offline
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A woman near me rents out part of her property as an Air BNB. She received a bad review. and asked her Facebook friends to write good ones. I don't know if Air BNB monitors that stuff to see if the reviews actually result from bookings.

Likewise, I've looked at reviews on Amazon, and have sometimes seen some that gave great reviews...for an entirely different product than the one listed.

Sometimes it's pretty obvious someone's out for revenge or has an entirely outlandish complaint.

Last edited by workerbee222; 01-27-2019 at 05:59 PM.

  #10  
Old 01-27-2019, 06:47 PM
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I was looking for a certain product on the site that shares a name with a river. There were dozens of versions of the same thing, essentially. And none got very good ratings, like AT ALL. Each on had maybe 100 reviews, each averaging 2-3 stars. Basically, this product wasn't working well, don't ask me why I was shopping for it. Maybe it was for bunion relief. I came across one listing with about 30 reviews and every single one was 5 stars. Yeah, not believing that. For fun, I read some of the reviews. "This product works great!" "Wow, this relieved my bunion pain!" "My pain is completely gone!"

I guess some people will fall for this...
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