return item fee

[moneybags]

SC: I was charged a return item fee. I need to know why

Me: looks like you had a check returned for $30

SC: from who?

Me: John Smith

SC: no, no, no.....John told me that check was good.

Me: i am sorry but it was returned

SC: can't be. He said it was good. You need to credit that back to my account

Me: you'll get a copy of the check which you can redeposit

SC: I am not redepositing anything. You need to clear this check now

Me: I am sorry but we cant. It was returned

SC: well I am telling you, it was a mistake. The check should not have bounced. John said the check was good. Can't you just trust me?

Me: unfortunately, we can only go on the information we have

SC: the information you have is the check is good.

Me: it got returned

SC: it was a mistake. John himself said the check was good. If it were not good, he would not have told me it was

Me: you can redeposit the check

SC: no....you can credit the $30 back to my account.

Me: no

SC: you stole my fuckin money. I am getting my lawyer. (she starts crying). Thanks for nothing, shithead

[Sheldonrs]

These are not the checks you are looking for.

[EvilEmpryss]

SC: it was a mistake. John himself said the check was good. If it were not good, he would not have told me it was

Me: Sorry, I don't know John from Adam but John's bank says he lied to you about the check. Personally, I'd double check anything else he swore to... he didn't tell you his STD check was good, did he?

[pinky]

wow! and she really just took his "word" that the check was good? Oh boy....

[morgana]

Me: Sorry, I don't know John from Adam but John's bank says he lied to you about the check. Personally, I'd double check anything else he swore to... he didn't tell you his STD check was good, did he?

I think I love you.

[Syriilord]

SNIP
John said the check was good. Can't you just trust me?SNIP

We do trust you. It's John we don't trust.

[wolfie]

Does John Smith work security at a nightclub in Prague? After all, those guys bounce Czechs all the time.

[morgana]

Does John Smith work security at a nightclub in Prague? After all, those guys bounce Czechs all the time.

DQ Blizzard. Nose. Owie.

[Argabarga]

Why is it the people who threaten you with lawyers the most seem the least likely to be able to afford their services?

[evilhomer]

I couldn't help but think of the movie "The invention of lying" hearing this. This was based in a world where people were literally incapable of lying so anything someone said was taken as the absolute truth. One guy pulled this exact routine in the movie and it worked. Unfortunately for this stupid twit, she's not in this movie world.

[HumanX]

SC: I am not redepositing anything. You need to clear this check now

Me: I am sorry but we cant. It was returned

SC: well I am telling you, it was a mistake. The check should not have bounced. John said the check was good. Can't you just trust me?

The one thing I'd like to help you with that I think you can try for next time is for you to start asking her uncomfortable questions that she has to answer before you'll proceed with the conversation.

For example you could do something as easy as this:

SC: well I am telling you, it was a mistake. The check should not have bounced. John said the check was good. Can't you just trust me?

Me: Do you have proof you can show me that the check didn't bounce?

Questioning the customer's line of reasoning puts them out of their comfort zone that the customer must always be right and forces them to either back down or look the fool as you corner them when they can't answer your questions.

Hope this can help.

[EricKei]

Depends on the place where the OP works. At some, the higher-ups decree that Almighty Customer *boom*crackle* Must Never Be Questioned -- even when they're being an idiot.

[DGoddessChardonnay]

Me: Sorry, I don't know John from Adam but John's bank says he lied to you about the check. Personally, I'd double check anything else he swore to... he didn't tell you his STD check was good, did he?

My laptop's not crazy about Chocolate Cream Pie.

[eltf177]

Why is it the people who threaten you with lawyers the most seem the least likely to be able to afford their services?

Or have cases that any sane lawyer would laugh at, after charging them a fee of course...

[Irving Patrick Freleigh]

I have to say, it was pretty damn awkward that time I grabbed dinner from the Chinese buffet across the parking lot, glanced at the wall, and saw one of my managers listed on their "do not take checks from these people" list.