So part of my shop is a photo lab. With SELF SERVICE kiosks' that are quite a simple affair, read what's on the screen and tap the relevant option.
Every day we get the a customer expecting us to do the work because, "I don't know how to do it"
My ideal response would be, "Can you read? Then you can do it"
Now we will give help where possible, but if it's busy we're not going to stand there and hand hold people through the process (if they're really struggling we come back to them as soon as possible)
For those who'd claim FTSTS, it's not just the elderly, it's teenagers, upper class housewives, people who don't want to think for themselves really.
Often while guiding someone through the basic steps, they'll press a button onscreen and instantly turn around looking up at me as if to say, "What next?" Without reading the screen or even voicing the question. Bonus points when they do voice the question, and the answer is to press the "Next" button....
TL;DR: People need to learn to think before attempting to interact with the public
Every day we get the a customer expecting us to do the work because, "I don't know how to do it"
My ideal response would be, "Can you read? Then you can do it"
Now we will give help where possible, but if it's busy we're not going to stand there and hand hold people through the process (if they're really struggling we come back to them as soon as possible)
For those who'd claim FTSTS, it's not just the elderly, it's teenagers, upper class housewives, people who don't want to think for themselves really.
Often while guiding someone through the basic steps, they'll press a button onscreen and instantly turn around looking up at me as if to say, "What next?" Without reading the screen or even voicing the question. Bonus points when they do voice the question, and the answer is to press the "Next" button....
TL;DR: People need to learn to think before attempting to interact with the public
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