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I would put this under COC, but to be honest, I can't tell if this is something she was even aware she did much less did intentionally.
We, like most casinos, use MICROS in our restaurants. Our internal controls have a separation of duties, only a server can send an order to the kitchen (exception to go orders) and only a cashier can accept payment (even if you give your card to your server, all they are doing is walking it up to the cashier for you).
We have a server who has a micros report indicating that she accepted two cash payments.
Checked with the F&B director, and indeed, her labor code is as a server, so she shouldn't be accepting payments.
Checked with IT, confirmed that she only has been issued a server card and micros should not even have an option on any of her menus to accept payment.
Every other cashier's bank balances to within $2 and the payments she accepted were $15 and $50. The cage supervisor confirmed that there was no cage overage that day either, so if she actually collected the cash, it never made it to the cage.
So, at this point it is a security matter, we pass the ticket numbers and times to the head of surveillance, and at no point in time was she ever handed cash during the time that either ticket was open. Unfortunately we can't see exactly what she was pressing on her micros console, because while the cash register console has cameras that can see the screen, no other console has that high of level of security (after all, if there is going to be a problem, it is most likely to be at the cash register).
So, literally, in the course of about half an hour of her shift, she did what should have been impossible and brought the entire administrative office to a standstill for nearly 3 hours while we tried to figure out how the hell she did it before ultimately saying "fuck it, we don't know, the cameras show that she wasn't pocketing cash, the worst case scenario at this point is she was attempting an unauthorized write off which is the front of house managers' problem, not ours."
We, like most casinos, use MICROS in our restaurants. Our internal controls have a separation of duties, only a server can send an order to the kitchen (exception to go orders) and only a cashier can accept payment (even if you give your card to your server, all they are doing is walking it up to the cashier for you).
We have a server who has a micros report indicating that she accepted two cash payments.
Checked with the F&B director, and indeed, her labor code is as a server, so she shouldn't be accepting payments.
Checked with IT, confirmed that she only has been issued a server card and micros should not even have an option on any of her menus to accept payment.
Every other cashier's bank balances to within $2 and the payments she accepted were $15 and $50. The cage supervisor confirmed that there was no cage overage that day either, so if she actually collected the cash, it never made it to the cage.
So, at this point it is a security matter, we pass the ticket numbers and times to the head of surveillance, and at no point in time was she ever handed cash during the time that either ticket was open. Unfortunately we can't see exactly what she was pressing on her micros console, because while the cash register console has cameras that can see the screen, no other console has that high of level of security (after all, if there is going to be a problem, it is most likely to be at the cash register).
So, literally, in the course of about half an hour of her shift, she did what should have been impossible and brought the entire administrative office to a standstill for nearly 3 hours while we tried to figure out how the hell she did it before ultimately saying "fuck it, we don't know, the cameras show that she wasn't pocketing cash, the worst case scenario at this point is she was attempting an unauthorized write off which is the front of house managers' problem, not ours."
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