So my company rents and leases government-regulated office equipment. In leasing, we set people up with binding contracts and exchanging machinery is a process and kind of a big deal, especially if your quarterly payment is thousands of dollars. Anyway, this was my coworker's SC. His desk is on the other side of the wall so I heard it as it was happening.
Apparently her machine wasn't working and of course since we're in billing we're not qualified to troubleshoot issues, electronic nor hardware. He was trying to get her over to tech support. I don't know what her problem was, but she did not want that. He had to tell her twice he doesn't know how to troubleshoot machines. And I heard him say twice that he couldn't just order her some new equipment and have it sent to her because hers doesn't work. That requires a new contract that rolls the remaining payments on the old one into quarterly amounts on the new. (It's a lease; whether you cancel or get a new lease you still have to pay off the first no matter what.) It's not like buying an appliance from Sears! After his call I told him he should've asked for her c.c. number--wooooh, shopping spree.
Oh, and she was difficult from the outset. We have to get account number, company name, and the name and email or phone of the person who calls every single time to secure the account info. When he asked her name her dismissive response was "That's not important." Uh, yeah--it kind of IS.
Apparently her machine wasn't working and of course since we're in billing we're not qualified to troubleshoot issues, electronic nor hardware. He was trying to get her over to tech support. I don't know what her problem was, but she did not want that. He had to tell her twice he doesn't know how to troubleshoot machines. And I heard him say twice that he couldn't just order her some new equipment and have it sent to her because hers doesn't work. That requires a new contract that rolls the remaining payments on the old one into quarterly amounts on the new. (It's a lease; whether you cancel or get a new lease you still have to pay off the first no matter what.) It's not like buying an appliance from Sears! After his call I told him he should've asked for her c.c. number--wooooh, shopping spree.
Oh, and she was difficult from the outset. We have to get account number, company name, and the name and email or phone of the person who calls every single time to secure the account info. When he asked her name her dismissive response was "That's not important." Uh, yeah--it kind of IS.
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