Had a dissatisfied customer come through tonight -- not one of mine but I heard about it from CW.
Among the items we sell are clear glass teapots. These are just luvverly if you buy blooming teas.
This woman had bought one a mere few days ago and now wanted to return it. Why? The spout was chipped. She said she put it into the cupboard and just "tapped" it against something else and the spout chipped! CW tries to point out the teapot was in good shape when it left the shop so there's nothing we can do (and it's obviously not a manufacturing defect -- it's not as if it cracked when she poured hot water into it).
SC was having none of it. She wanted "something done" (I'm not sure whether it was a refund, an exchange, or what). Why, she has crystal dishes at home and she's never had problems with them!!
CW finally got rid of her by saying she'd "look into it." She called the site manager, who confirmed there is nothing to be done. I think she may even have emailed the district manager.
What part of "It's glass -- it's fragile -- it breaks easily" do some people not understand?
Among the items we sell are clear glass teapots. These are just luvverly if you buy blooming teas.
This woman had bought one a mere few days ago and now wanted to return it. Why? The spout was chipped. She said she put it into the cupboard and just "tapped" it against something else and the spout chipped! CW tries to point out the teapot was in good shape when it left the shop so there's nothing we can do (and it's obviously not a manufacturing defect -- it's not as if it cracked when she poured hot water into it).
SC was having none of it. She wanted "something done" (I'm not sure whether it was a refund, an exchange, or what). Why, she has crystal dishes at home and she's never had problems with them!!
CW finally got rid of her by saying she'd "look into it." She called the site manager, who confirmed there is nothing to be done. I think she may even have emailed the district manager.
What part of "It's glass -- it's fragile -- it breaks easily" do some people not understand?
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