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I decided my first story should be a new one, not one I've posted elsewhere on the internets, though it's a fun story to tell when I want to hurt people's brains. This happened about a year ago.
I'm a department manager at a pet store. I get called up front by a cashier that can normally handle customer complains on his own. He doesn't give me any warning, just directed me to the woman standing there with an aquatic heater.
SC: I bought this heater 6 months ago. Today, I pulled my heater out of my aquarium and it got really hot!
Me: Did you unplug it?
SC: No.
Me: That's why. Anytime you take your heater out of the water you have to unplug it.
SC: I took it out to clean the tank and sat it on a plastic thing. It melted the plastic!
Me: ...yes, you have to unplug it.
SC: It shouldn't get that hot! My house temperature is the same as the temperature in the water! There's no reason it should get that hot! When I put it back in the water it started boiling!
I admit, she broke my brain for a bit here and she got the first thing that came to mind.
Me:
That's how heat works.
SC: I'm a SCIENTIST! You don't have to tell me how heat works!
At this point, I decide it isn't worth the argument.
Me: If you think something's wrong with the heater, you'll have to call the manufacturer since it's past our 30 day return policy.
She got mad, and just bought a new one. The cashier was having a really hard time keeping a straight face during this whole ordeal and it still gets brought up from time to time.
I'm a department manager at a pet store. I get called up front by a cashier that can normally handle customer complains on his own. He doesn't give me any warning, just directed me to the woman standing there with an aquatic heater.
SC: I bought this heater 6 months ago. Today, I pulled my heater out of my aquarium and it got really hot!
Me: Did you unplug it?
SC: No.
Me: That's why. Anytime you take your heater out of the water you have to unplug it.
SC: I took it out to clean the tank and sat it on a plastic thing. It melted the plastic!
Me: ...yes, you have to unplug it.
SC: It shouldn't get that hot! My house temperature is the same as the temperature in the water! There's no reason it should get that hot! When I put it back in the water it started boiling!
I admit, she broke my brain for a bit here and she got the first thing that came to mind.
Me:
That's how heat works. SC: I'm a SCIENTIST! You don't have to tell me how heat works!
At this point, I decide it isn't worth the argument.
Me: If you think something's wrong with the heater, you'll have to call the manufacturer since it's past our 30 day return policy.
She got mad, and just bought a new one. The cashier was having a really hard time keeping a straight face during this whole ordeal and it still gets brought up from time to time.
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