So was opening GameStore, and everything was, for once, going smoothly when the phone rings. It is about an hour and 30 minutes before we open the store.
I'm currently turning everything on, but in theory we're supposed to answer the phone anyway if we hear it and it isn't packed/detracting from something else. So I pick up.
RFD: Random forgetful dude.
Me:
Me: *corperate assigned greeting*, this is Opalin, how can I help you?
RFD: "Er... yeah... I need to know the trade in values on some games?"
Me: >_<' (Ah, the one thing Corperate has been freaking out about over the last month and a half, and therefore I pretty much can't hang up on him so long as he stays on this tack) "Certainly."
Computer: *Print price changes for day? y/n* *hits yes, prices start printing*
RFD: "Um. yeah. So I need the prices for Madden 11, 10, 12? And also NBA 2k10, 11, 12... and um..." *at high speeds* "Oh yeah. I have a copy of NBA 2k13 that hasn't been played yet? How much could I get for that?"
Me: *DANGER, DANGER. (This is something corporate, in theory, routinely tests us on. We are NOT permitted to take shrink wrapped games, with one exception, if we take em out of a system/controller box ourselves) "Unfortunately sir, we don't take unplayed games."
RFD: "WHAT? But it's never been played, has no scratches on it!"
Me: "Unfortunately sir, corporate policy says we can't take unplayed games. The prices for the games are *blah, blah and blah amount*"
RFD: "And these games? In cash?" *lists 4 other games*
Me: *ah. I know who you are now. You're that crazy guy who said I lied on the phone and tried to sell us your broken flip phone and haggle with us over prices* "Blah prices."
RFD: "And you open at what time?"
Me: "*time*"
RFD: "time? Exactly?"
Me: "*time*"
RFD: "Alrighty." *click*
Me: *hears the stickers still printing, glances over, sees pile o doom waiting on the floor and being added to by the moment*
*ten minutes pass, I've started doing cat counts, etc, phone rings*
Me: *...* "*corporate greeting*, this is Opalin, how can I help you?"
RFD: "Hello Opalin. I need some prices on some games? *lists same exact set of games* And what time do you open?"
Me: *...* "Gives same exact prices, time."
RFD: "Thanks." *click*
*price changes have finished printing. 284 prices to be changed... wheee!*
Bank run, when I get back, phone is ringing.
Me: *...* "*corporate gree-*"
RFD: "Hello Opalin, could you give me the prices on *same ten games*
Me: "...As I told you before *blah prices*"
RFD: "I know. I just forgot" *hangs up*
exactly 10 minutes later, the phone rings again. *I check that the door is locked and gates are down over everything, and ignore the phone.*
Boss calls *different line, I tell him what's going on, he gives me permission to continue ignoring the main line until the store is open*
Oddly, once the store opens, no more calls, and no sign of the guy.
Bonus suck. We have a lady call in and ask about prices, and is told that we can't take unopened games. She is told by my ASM that so long as she *play tests it* we can take it. (code for: it can't be sealed when she brings it in) she gets here with the game still sealed, then complains about it when we won't take the game, even after she's torn the seal off in front of us.
I'm currently turning everything on, but in theory we're supposed to answer the phone anyway if we hear it and it isn't packed/detracting from something else. So I pick up.
RFD: Random forgetful dude.
Me:
Me: *corperate assigned greeting*, this is Opalin, how can I help you?
RFD: "Er... yeah... I need to know the trade in values on some games?"
Me: >_<' (Ah, the one thing Corperate has been freaking out about over the last month and a half, and therefore I pretty much can't hang up on him so long as he stays on this tack) "Certainly."
Computer: *Print price changes for day? y/n* *hits yes, prices start printing*
RFD: "Um. yeah. So I need the prices for Madden 11, 10, 12? And also NBA 2k10, 11, 12... and um..." *at high speeds* "Oh yeah. I have a copy of NBA 2k13 that hasn't been played yet? How much could I get for that?"
Me: *DANGER, DANGER. (This is something corporate, in theory, routinely tests us on. We are NOT permitted to take shrink wrapped games, with one exception, if we take em out of a system/controller box ourselves) "Unfortunately sir, we don't take unplayed games."
RFD: "WHAT? But it's never been played, has no scratches on it!"
Me: "Unfortunately sir, corporate policy says we can't take unplayed games. The prices for the games are *blah, blah and blah amount*"
RFD: "And these games? In cash?" *lists 4 other games*
Me: *ah. I know who you are now. You're that crazy guy who said I lied on the phone and tried to sell us your broken flip phone and haggle with us over prices* "Blah prices."
RFD: "And you open at what time?"
Me: "*time*"
RFD: "time? Exactly?"
Me: "*time*"
RFD: "Alrighty." *click*
Me: *hears the stickers still printing, glances over, sees pile o doom waiting on the floor and being added to by the moment*
*ten minutes pass, I've started doing cat counts, etc, phone rings*
Me: *...* "*corporate greeting*, this is Opalin, how can I help you?"
RFD: "Hello Opalin. I need some prices on some games? *lists same exact set of games* And what time do you open?"
Me: *...* "Gives same exact prices, time."
RFD: "Thanks." *click*
*price changes have finished printing. 284 prices to be changed... wheee!*
Bank run, when I get back, phone is ringing.
Me: *...* "*corporate gree-*"
RFD: "Hello Opalin, could you give me the prices on *same ten games*
Me: "...As I told you before *blah prices*"
RFD: "I know. I just forgot" *hangs up*
exactly 10 minutes later, the phone rings again. *I check that the door is locked and gates are down over everything, and ignore the phone.*
Boss calls *different line, I tell him what's going on, he gives me permission to continue ignoring the main line until the store is open*
Oddly, once the store opens, no more calls, and no sign of the guy.
Bonus suck. We have a lady call in and ask about prices, and is told that we can't take unopened games. She is told by my ASM that so long as she *play tests it* we can take it. (code for: it can't be sealed when she brings it in) she gets here with the game still sealed, then complains about it when we won't take the game, even after she's torn the seal off in front of us.
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