Last night, my coworker, "Sally", had a guest who wanted to extend their stay. The first two nights they were getting a special early booking rate, however, this 3rd night falls during an especially busy period, and that rate was no longer available. They were informed that the rate would be 116.99 for the 3rd night, and they whined about it.
So, a kid behind this couple is surfing on his cell phone, and tells them he found a rate online for our hotel @ 74.99. Sally, informs them that if they can book it at that rate we have to honor it, but due to the limited availability, we were closed out to all those internet bookings. They left to try to book it at the cheaper rate.
Sally, in the meantime double checked to make sure we WERE closed out, and we weren't. So, SHE closed it out, before they could book it online.
She mentioned that the kid really ticked her off, as he was undermining what she was saying (and it really wasn't his business).
SC
So, a kid behind this couple is surfing on his cell phone, and tells them he found a rate online for our hotel @ 74.99. Sally, informs them that if they can book it at that rate we have to honor it, but due to the limited availability, we were closed out to all those internet bookings. They left to try to book it at the cheaper rate.
Sally, in the meantime double checked to make sure we WERE closed out, and we weren't. So, SHE closed it out, before they could book it online.
She mentioned that the kid really ticked her off, as he was undermining what she was saying (and it really wasn't his business).
SC
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