I've been lurking here for quite a while; it's become a weekly ritual, especially after a stressful week at work!
What lead me to finally sign up has been the experiences I have had in the past two weeks here at our beautiful convenience store, where customers are always happy!
My position with said company(we'll call it KC) is "Customer Service representative", a fancy name for cashier/janitor/food service worker/babysitter for some of the drooling idiots who come into the store on a daily basis. With such responsibilities, I am expected to give the best service possible with a smile! Quite hard on some occasions when all I want to do is hide and/or choke certain customers.
Here are a few gems from the past couple of weeks:
SC: Snobby Customer
This particular customer comes in for a carton of the same cigs every week, knowing that we only carry single boxes.
SC: I'll take a carton of Marlboro Mediums
M: Sorry, we don't have cartons
SC: Can't you just ring up ten and give me a discount!
M: No, for inventory perposes, I can't
SC: Well, they always do it at *other store*!
M: Well, we don't, I'm sorry.
SC: *get's pissy and storms out*
Another great customer, this one had me shakey and extremely annoyed afterword. Thank god for my understanding ex-manager!
AC: Aggressive Customer
AC comes up to the counter and lears at me. I already know he's going to be irritating.
AC: Ya'll got dem cigars that er like cigarettes?!
M: Um, I don't know. Do you happen to know the name of them? If you do, I can try and find them.
AC: Yeah...*trails off and starts coming around to my side of the counter where he isn't supposed to be*
Umm, you aren't supposed to be doing that...
I was getting irritated and told him to please return to the other side of the counter. He's attempting to get his own cigs and I have a line building up while I am watching this dumbass.
AC: DON'T YOU BOSS ME AROUND! *looks at my manager across the store* SHE IS BEING RUDE TO ME!
We finally get his stupid cigs and he has the balls to apologise saying he is just a straight forward kinda guy!. Really?! Does that mean you have the right to be rude to me? I guess in your world it does. Maybe next time you come in I'll be "straight forward" with you.
No, just, no.
He leaves. I suppress the urge to punch something.
My manager had me do non-customer related work afterwords to blow off some steam.
I have many others that are more recent but I'm tired and my eyes are straining.