The university I work at has its open house this Saturday.
On Friday a male customer arrived to park. There was a female customer in the passenger seat.
Here is what happened.
me: "Hi, how may I help you?"
male customer: "Is this Visitor parking?"
me: "Yes it is. You can either park over here for $5.00 or at the metered lot across the street & pay one of the meters."
male customer *has a shocked look on his face*: "Visitors have to pay to park here?"
me: "Yes, the university does charge everyone a $5.00 parking fee. And this information is stated on their website."
male customer: "Where is student parking?"
me: *thinking...well only current students with a valid parking permit can park in student parking. You are not a student yet.*
Female customer hands me a brouchure. I look at it, & it states Open House, the day of the open house, which is this Saturday, the time it begins & when it ends, & where free parking is available (which is at the parking garage next to the college of business).
me: "Open house is this Saturday, & so free parking is only available that day. You can either park at the metered lot across the street or at Visitor parking for $5.00."
male customer: "Oh come on."
So I close the booth window & I call the parking office. "Nancy" answers the phone, & I tell her why I am calling. She asks me for the name of the person wanting free parking. I tell her the name that is on the brouchure, who I am guessing is the driver. She tells me no, the customer cannot get free parking.
So I tell the guy the following...
"I called the parking office & I spoke to my boss, & she told me that parking is only free this Saturday, not today."
I notice he has a $5.00 bill in his hand. Since we do not accept payment, I tell him he can either pay at the parking office (if he wants to complain) or at the vending machine on the first floor.
On Friday a male customer arrived to park. There was a female customer in the passenger seat.
Here is what happened.
me: "Hi, how may I help you?"
male customer: "Is this Visitor parking?"
me: "Yes it is. You can either park over here for $5.00 or at the metered lot across the street & pay one of the meters."
male customer *has a shocked look on his face*: "Visitors have to pay to park here?"
me: "Yes, the university does charge everyone a $5.00 parking fee. And this information is stated on their website."
male customer: "Where is student parking?"
me: *thinking...well only current students with a valid parking permit can park in student parking. You are not a student yet.*
Female customer hands me a brouchure. I look at it, & it states Open House, the day of the open house, which is this Saturday, the time it begins & when it ends, & where free parking is available (which is at the parking garage next to the college of business).
me: "Open house is this Saturday, & so free parking is only available that day. You can either park at the metered lot across the street or at Visitor parking for $5.00."
male customer: "Oh come on."
So I close the booth window & I call the parking office. "Nancy" answers the phone, & I tell her why I am calling. She asks me for the name of the person wanting free parking. I tell her the name that is on the brouchure, who I am guessing is the driver. She tells me no, the customer cannot get free parking.
So I tell the guy the following...
"I called the parking office & I spoke to my boss, & she told me that parking is only free this Saturday, not today."
I notice he has a $5.00 bill in his hand. Since we do not accept payment, I tell him he can either pay at the parking office (if he wants to complain) or at the vending machine on the first floor.
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