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i didn't get the answer i wanted - bitch bitch bitch
  #1  
Old 06-11-2008, 06:46 AM
Casino Jockey Casino Jockey is offline
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Default i didn't get the answer i wanted - bitch bitch bitch

i sold a computer about 4 weeks ago to a client, and they brought it back yesterday for me to look at it as windows wasn't booting.

i determined it was a software issue, and because of this i didn't repair it (our warranty includes the following clause: Software is NOT covered. ... If a fault is found within the software the repair shall be charged at the applicable rate at the time. The determination as to if a repair will be covered under warranty is solely at the discretion of the staff)

of cause this didn't go down too well with an e-mail to my boss from the client with these gems included:

We were informed by CJ that repairing it was at his discretion and given that it was a software issue wouldn't be covered by warranty.

I did point out to CJ that Windows came preloaded and as such should be covered, he insisted it wasn't and said if we wanted it reloaded there would be a charge.

His whole attitude and language was very dismissive and totally unacceptable.

and this gem:

I would like to reach an amicable solution, however I will be seeking advice from Trade Practices in relation to this matter.

followed by the sig file listing the lawyers office he works at.

dickhead does not realize the following. as the computers are second hand we don't have to offer ANY warranty at all. we offer a hardware warranty out of goodwill and all machines are throughly tested before going out in stock. if it was brought a week ago i would have fixed it, but not 4 weeks.


also: this guy spoke to me for 5 mins on the telephone and he got the fact that i was (and i quote): "His whole attitude and language was very dismissive and totally unacceptable."

nope dickead. i followed policy. the boss stands behind me 100%, even with your bully boy tactics such as using your work email. you are bitching and crying because i did not give u an answer u wanted.

oh and idiot - you are not even a real lawyer. you are a Business Development officer. that sounds to em you hang around outside gaols and chase ambulances.

  #2  
Old 06-11-2008, 11:39 AM
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Samaliel Samaliel is offline
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All of this over a used refurb ? What did he expect ? A lifetime all-purpose warranty ?
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  #3  
Old 06-11-2008, 02:22 PM
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depechemodefan depechemodefan is offline
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He should have bought a new computer, duh.

  #4  
Old 06-11-2008, 03:26 PM
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Apathy Apathy is offline
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Quote:
Quoth depechemodefan View Post
He should have bought a new computer, duh.
But that's more expensive!
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  #5  
Old 06-11-2008, 03:43 PM
Yfandes Yfandes is offline
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Quote:
Quoth Apathy View Post
But that's more expensive!
Some of the best computers Ive ever had were refurbs. This was a software failure - no fault of the used computer hardware.

I bet this nimrod either installed something he shouldn't, or deleted important Windows parts somehow. Or turned it off by pulling the plug or somesuch lunacy. Could have done that just as well on a shiney new one

  #6  
Old 06-11-2008, 03:48 PM
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depechemodefan depechemodefan is offline
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Quote:
Some of the best computers Ive ever had were refurbs.
That happens. But if I bought something second hand and it doesn't work, and there is a policy that says I can't return it for money back (like when I go to Second Hand Stores) then I don't pitch a fit. I'm peeved but then I go buy something else or get it new.

I bought his monitor at a second hand store for maybe $5. Sometimes the monitor gets a pink tint on it but it works great and does what I need so I'm happy.

Quote:
I'm use to people doing stuff like that

  #7  
Old 06-12-2008, 02:53 PM
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unclejampuff unclejampuff is offline
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The mass majority of what I sell at my day job are used refurbs. This fact is clearly(to me) advertised. In big red bold letters. But I still get constant complaints from people about our warranty, the product, and how we rip people off.
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  #8  
Old 06-13-2008, 02:36 AM
Casino Jockey Casino Jockey is offline
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Quote:
Quoth unclejampuff View Post
The mass majority of what I sell at my day job are used refurbs. This fact is clearly(to me) advertised. In big red bold letters. But I still get constant complaints from people about our warranty, the product, and how we rip people off.
we have, splashed across our front window, in 1 foot high letters "Ex-Government computers & Repairs". our item description says "90 day limited warranty'. we have 2 warranty signs.. one in legalese and one in plain speak. they both say no coverage for software.. yet customers do not see them. sigh

  #9  
Old 06-13-2008, 05:58 AM
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Leopardmadcat Leopardmadcat is offline
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Suctomers see and hear only what they wish to.

I suppose that's why I am tempted to communicate to them via morse code... as delivered by an aluminum bat to the forehead.

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