Hello - my name is Suresh. I currently live in Minnesota, but I worked in retail at Suncoast for about 4-5 years in Louisiana and Mississippi. I then spent a year and a half working at a call center for a mental health insurance company. I only took calls from providers though (and just because they are degreed professionals, does not mean they are any nicer to you on the phone). I no longer work in retail or in the call center, (yay!), but still love to indulge in stories of the worst that are out there.